Global IT Lead – Hotel Applications
Hotel Plaza Athénée
il y a 25j


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Division & Department

Corporate Office - Information Technology

Job Title

Global IT Lead Hotel Applications

Position Overview

This role is based in Dorchester Collection Corporate Office, London there may be an opportunity and requirement to travel to different sites in London and overseas if required in order to assist with support.

  • Maintain existing multi-property environment of Opera PMS, OCIS, Symphony and other associated systems (eg Dynamics CRM and Opera OXI / OWS)
  • Provide helpdesk escalation of hotel application issues.
  • Act as the liaison between the Hotels and the IT organisation in regards to Hotel Application related activities.
  • Standards and Procedures - All business processes within Opera will be defined and monitored by this role
  • The role will create and maintain the process for properties to suggest new values or request changes to the database.
  • They will act as first line reviewer / assessor of Hotel Application based change requests assessing and noting viability and impact before then seeking final approval.

  • Database Access - To maintain appropriate security levels.
  • Reporting Develop reporting tools and skills for both property and corporate reports.
  • Database Management - Continual monitoring of the database’s health and integrity.
  • Monitor data entry standards
  • Manage key Global applications version upgrades functionality testing, implementation, introduce new functionalities, advise on functionality changes
  • Raise and escalate P1 Hotel Application issues for the group and co-ordinate / update with key hotel stakeholders both during and outside normal office hours.
  • A company mobile phone will be provided to ensure communication can be received when away from the office.

  • Global Application Systems performance Ongoing Assessment and review
  • Implementation of new systems when allocated
  • SOP for system functionalities and Guides for DC
  • Perform monthly profile audits
  • Perform annual system audit
  • Carry out and help define ongoing proactive maintenance of Opera and Simphony systems
  • Train on key systems when required
  • Participate and lead projects when allocated
  • Acts a primary point of contact / escalation for the Global IT Hotel Applications Administrator on a day to day basis
  • Day to day supervision of Global IT Hotels Administrator
  • Out of Hours support / cover for Priority 1 issues will be required
  • From time to time, tasks outside of this job description will be allocated to you
  • Essential Functions & Physical Requirements

  • Advanced knowledge of Opera Products (PMS / OCIS / OWS / OXI) including configuration, functionality, report writing and ideally simple SQL commands.
  • Dealing with multi property based applications
  • Qualifications and Desirables

  • To have held a supervisory role in Hotel operations
  • Large Multi-Site project management / implementation of Hotel focused business applications
  • Knowledge / Experience of; Simphony, Dynamics CRM, and / or Synxis CRS
  • Location

    Sixth Floor East, Lansdowne House W1J 6ER London

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