We have an opening for a Customer Service Representative (CSR) for Corteva Agriscience™, Agriculture Division of DowDuPont™, located in Saint Quentin en Yvelines, France.
The Customer ServiceRepresentative (CSR) provides exemplary customer service and support tocustomers by being able to proactively navigate and diagnose customer needs andrespond using a wide and dynamic base of information and resources.
The CSR interfaces withcustomers and coordinates with multiple business and functional partners todeliver exceptional service to customers and contributes to Agriculturebusiness success.
The CSR manages the entry of orders, from initial contactwith the customer or electronic channel, through material flow, until theproduct arrives to the customer at the correct time, with the correct product,with the correct equipment and correct paperwork.
In the event of a servicefailure, the CSR initiates the corrective action for resolution of the failure,and takes the lead position in resolution for the customer.
It is expected thatthe CSR knows what it takes to go above and beyond the daily calls fromcustomers; to build and maintain customer loyalty and confidence.
e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service.
The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products.
This requires the ability to multi-task with critical thinking and analyzing skills. Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.
Responsible for accounting transactions related to invoicing, credit notes and payment receipt. (we need to confirm how far collection is included in CS)
tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.
Reports to CustomerService Country Leader
Key Stakeholders andInteractions
We are excited to announce that Corteva Agriscience™ is the name of the new Agriculture Division of DowDuPont™. We are bringing together DuPont Crop Protection, DuPont Pioneer and Dow AgroSciences to create a market-
shaping, standalone agriculture company with leading positions in seed technologies, crop protection and digital agriculture.
We will work across the global agriculture value chain to create a more efficient food system.
At Corteva Agriscience™, we seek to enrich the lives of those who produce and those who consume. This means we will help rejuvenate the agricultural ecosystem to support people and the planet and to ensure progress for generations to come.
An Equal Opportunity Employer
The law prohibits discrimination in employment against an individual because of age, sex, religion, race, color, national origin, ancestry, mental or physical disability, sexual orientation, gender identity or veteran status.
The Dow Chemical Company and its subsidiaries are equal opportunity employers.