Assistant Director, Housekeeping
Hotel Plaza Athénée
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We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Innovation

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Job Title

Assistant Director, Housekeeping


Responsible for assisting the Director of Housekeeping and in the director's absence, manage the daily shift operations of Housekeeping and Laundry as well as third party vendor relationships such as but not limited to contract labor, off site laundry and off site dry cleaning.

Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.

Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction, strong partnership with engineering, grounds and front office all while maintaining the operating budget.

Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality and abide by the principles, goals and policies in The Beverly Hills Hotel Pledge.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

  • Manages 10 to 12 subordinate managers and supervisors who supervise a total of 75 to 100 employees in the Housekeeping,
  • Laundry / Valet, and Uniform Departments.
  • Recruits, interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and / or termination when appropriate
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Supervises team members to ensure completion of daily tasks and assists with further development of their potential within
  • Dorchester Collection
  • Holds regular daily, weekly and monthly communication biefings with team members of all levels.
  • Oversees the ordering of all supplies to ensure that par levels are mantained and that purchasing is in line with budget
  • Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.
  • Ensure that linen is properly controlled and ensure that quality of linenlaudnry service is reviewed daily.
  • Advise and coordinate special event dsecorations ie. Christmas holidays.
  • Ensure that uniforms for all staff are maintained and controlled and coordinated with designers as required
  • Propose and initiate when approved, new services and products for our guests.
  • Work closely with Director of Engineering to oversee maintenance of all rooms and public areas as required
  • Conduct regular maintennce walkthroughs of the property with engineering management to identify any areas that require remedial action and to coordinate the timely completion of such.
  • Assist Director of Housekeeping with the room preventative maintenance program in conjunction with the director of engineering to ensure that Dorchester Collection standards for
  • Work constantly with the engineering management team to ensure that any out of order rooms are returned to inventory.
  • Essential Functions & Physical Requirements

  • Appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in a timely and transparent manner.
  • Responsible for overall direction, coordination, and evaluation of these units.
  • Participates in all relevant meetings
  • Establishes a relationship with all of the departments of the hotel to ensure smooth operation and servicing of clients
  • Professionally manages any conflicts or challenges from internal or external clients
  • Performs administrative duties as required including expense reports, and vacation / sick day requests
  • Reviews outgoing correspondence including, proposals, contracts, and email messages to ensure accuracy and continuity of Dorchester Collection brand image
  • Participates in team brainstorming to exceed hotel financial and business goals
  • Develops and / or maintains and improves business relations with all customers and clients
  • Promotes the DC brand at every opportunity and lead by example through the values of the company
  • Performs any other job related duties as required and requested

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The physical ability to stand and or walk continuously.
  • The physical ability to occasionally climb on a ladder to heights in excess of 12’.
  • The physical ability to frequently crouch, push / pull, squat and work above the shoulders during the performance of the daily job routine.
  • The physical ability to use both hands for continuous grasping, fine manipulation and occasional fingering.
  • The physical ability to continuously carry up to 25-35 pounds of weight both on flat surfaces and up and down stairs for distances of up to 150 feet.
  • The physical ability to occasionally lift up to 25-35 pounds of weight between the floor and waist, occasionally from the waist to above the shoulder.
  • This weight will be constituted by the following items, but not limited to them : trays, trash bags, bulk food, cleaning and paper supplies, cases of bottled water, etc.

  • The physical ability to occasionally push / pull various items such as paper and cleaning supplies, cases of bottled water, trash bags and containers, furniture and folding tables weighing up to 25-
  • 35 pounds distances of between 3’ and 150’.

  • The physical ability to work at heights and on uneven surfaces frequently.
  • The physical ability to work indoors and outdoors in all temperatures and weather conditions when required by the hotel.
  • Qualifications and Desirables


    Must be familiar with office technology including but not limited to the following : scanner, computer, iPhone / iPad and telephone systems.

    Computer literacy (Opera. Word, Excel, HOTSOS labor management systems etc..) is an essential requirement.


    Ability to communicate fully in English and Spanish with all levels of management and co-workers. Ability to read and interpret documents and manuals.

    Ability to create, write and produce correspondence and documents. Ability to speak effectively and professionally before groups of customers or staff.


    Ability to maintain discretion. Ability to apply common sense understanding to carry out direct, written, oral or diagram instructions.

    Ability to deal with problems involving several concrete variables in standardized situations.


    4 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

    Four to ten years’ experience in a senior management or leadership role in Housekeeping. Specific vision abilities required by this job include close vision, distance vision and color vision.

    2 years’ of leadership experience in luxury property; Front of House experience.

    Benefit Package

    Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards.

    For this role this will mean the following benefit package.

  • Medical Benefits
  • Pension / 401k Plan
  • Sick Time
  • Hotel Benefits (meals, dry cleaning, cell phone)
  • EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    7. We are an equal opportunity employer with a commitment to diversity.

    ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

    OSH Act : This role may be exposed to human bodily fluids, biological agents, chemicals or hazardous materials.


    9641 Sunset Blvd 90210 Beverly Hills

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