Front Desk Agent
Hotel Plaza Athénée
Paris
il y a 24j

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Innovation

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Position Overview

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture.

Passion : with pride, we enthusiastically delivery exceptional service

Personality : with confidence, we take on challenges as opportunities to express our generosity

Respect : with integrity and fairness, we value the diversity of people, cultures and environments

Working together : with trust, we act as one team celebrating everyone's contribution and successes

Innovation : with a spirit of curiosity, innovation and on-going learning, we share solutions for continuous improvement

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Responsible for the welcoming and departing of hotel guest in a courteous and efficient manner. Process all payments according to establish hotel procedures.

Provide information to any guest or visitor inquiry.

Essential Functions & Physical Requirements

  • Ability to satisfactorily communicate in English and / or any foreign language (Spanish, French, Japanese or German) with guests, visitors, management and co-
  • workers to their fullest understanding, both in person and on the telephone.

  • Ability to provide legible communication and directions.
  • Ability to input and access data in the computer.
  • Ability to understand guest inquires and provide responses.
  • Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
  • Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
  • Ability to focus on the guest needs remaining calm and courteous.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to work well under pressure on any arrivals and / or departures within any given period of time.
  • Ability to focus attention on details.
  • Ability to ensure security and confidentiality of guest and hotel information.
  • Ability to ensure security of guest room access.
  • Ability to remain stationary at assigned post for extended periods of time.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Ability to practice aggressive hospitality.
  • PHYSICAL DEMANDS :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk;
  • and use hands to finger, handle, or feel objects, tools, or controls.

    The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

    WORK ENVIRONMENT :

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    We are an equal opportunity employer with a commitment to diversity

    QUALIFICATIONS REQUIREMENTS :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATIONAL AND REQUIRED SKILLS :

    One-year certificate from college or technical school; or one to two years related experience and / or training; or equivalent combination of education and experience.

    LANGUAGE SKILLS :

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

    Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    MATHEMATICAL SKILLS :

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

    Ability to apply concepts of basic algebra and geometry.

    REASONING ABILITY :

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    OTHER :

    Due to nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

    Benefit Package

    Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards.

    For this role this will mean the following benefit package.

  • Sick Time
  • Complimentary Accommodations
  • Location

    701 Stone Canyon Road 90077 Los Angeles

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