Customer Success Manager (M/F)
Paris, France
il y a 10j

Job Description

The Customer Success Manager's primary responsibility is to :

  • Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management;
  • Drive effective implementation strategies of the EcoVadis solution within a portfolio of key Accounts;
  • Closely monitor customers’ implementation success and grow EcoVadis sales within the accounts;
  • Act as a key facilitator between Customer and EcoVadis delivery teams;
  • Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems.
  • Duties And Responsibilities

  • Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);
  • Ensures effective roll outs within existing client base - high level program management;
  • Drives Change Management to integrate EcoVadis ratings in customers’ procurement processes (e.g. RFP’s, SRM, Qualification);
  • Identifies opportunities for expanding usage and obtains customer advocacy;
  • Create powerful visual presentations and winning proposals for additional services;
  • Teamwork and best practices sharing to contribute to the development of EcoVadis service offering support for Account Executives business development efforts.
  • Qualifications

  • Successful Customer Management experience with large accounts acquired in fast paced environment.
  • Fluency in English and German is a must
  • Procurement experience preferred (either consulting or software)
  • 5+ years of experience in sales or consulting roles (Preferably B2B)
  • Bachelor's Degree required.
  • Ability to work well in an international and multicultural environment.
  • Self-driven and team player.
  • International exposure.
  • Additional Information

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