Invoice Quality & Disputes Coordinator
The Maersk Group
il y a 15j

Excel is your best friend

You are born with analytical skills without having opportunity to use them

You are already working within Datas but you want to get more challenge demonstrate influencing skills & drive performances must be your strengths

Being xfunctional leader can be a reality

This opportunity is yours .Come & join us to get the best Invoice Quality

We offer

  • A very dynamic position in an international and operational environment
  • A wide range of varied duties and good terms of employment and benefits
  • Acquire strong knowledge about Invoice Quality & Disputes
  • The job involves high exposure
  • You will be part of a diverse team
  • The opportunity to develop yourself
  • Key responsibilities

    Maersk Line has established Customers First as one of the strategic Must Win Battles for 2017 aiming at improving the customer satisfaction.

    One of the biggest pain points in the eyes of the customers if not the biggest is our billing process, i.e. our Invoice Quality and Dispute Process.

    In the France Cluster, we have created the position of IQ & Dispute Coordinator to help us :

    a) issue correct invoices in the first go and

    b) resolve disputes in an accurate and fast manner when invoicing errors have occurred.

    As member of the Cluster Sales Team including both field- and office based Sales Reps plus Sales Support across Maersk Line brands -

    you will team up cross-functionally with colleagues in both the GSC and the local agencies to identify root causes for invoicing errors and to eliminate them.

    Your passion and perseverance will help our teams to retrace the path to providing customers with a pleasant and efficient customer experience.

    Ultimately, you support our Sales colleagues in Maersk Line, Safmarine to boost their Sales and enable our customers to grow with us again.

    Act as a liaison between the GSC IQ and Dispute teams and the commercial organization in the cluster (mainly Sales, Customer Service, resolution team)

  • Ensure IQ root causes and improvement actions developed by GSC IQ team get executed by relevant Cluster Sales / Customer service / PCM / Finance teams within given timelines
  • Drive follow-up with Cluster Sales and Customer Service teams on disputes pending with local coordinators >
  • 2 working days

  • Facilitate Cluster-GSC dialogue ref IQ and Disputes through coordinating right contents and participants in the bi-weekly engagement calls Highlight and eliminate process breaches leading to undue commercial waivers / disputes acceptances via Sales approvals.
  • Create awareness and build functional expertise in Sales regarding AFLS minimum standards and Dispute Process
  • Drive the report check ( standard analytical reviews )
  • Ensure compliance to Sales Minimum standards, i.e. Inland Filings, D&D filings are made timely
  • Ensure that any non-compliances where rates are communicated outside the system are addressed through Sales Managers and Cluster Top
  • Ensure in collaboration with Sales Channel Managers and Sales Operations Managers that all commercial agreements between Sales Reps and Customers are reflected in relevant source systems (AFLS, CXED, PDIS etc.)
  • Work with respective KCM owners, Tender sales support manager in Clusters to ensure Tender Filings accurately reflect the customer agreements
  • Share and ensure local adoption of best practises across Clusters, Regions and Centre and acting as a focal point for Region and Centre standardization initiatives.
  • We are looking for

  • Prior experience (minimum 2 years post qualification experience) within a Sales or Sales Support
  • Experience with Shared Service collaboration is a clear advantage.
  • Proven ability to influence without authority and engage confidently with leaders at all levels
  • Advance analytical skill
  • Has a visible drive for results, inspires others to strive higher and does not bind him / herself by functional and leadership level boundaries
  • Strong interpersonal savvy and an eye for finding common ground and addressing performance issues in a positive though firm manner.
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