Safety & Quality Internship
Drivy
Paris
il y a 18j

Mission

  • You’ll be responsible for making sure our car owners meet our Safety & Quality standards : These standards and rules aim to ensure a safe and good experience for drivers using Drivy, and help owners provide a top-
  • of-the-class service, in order to rent out their cars as often as possible.

  • You’ll be in charge of Safety issues : making sure all cars available on the platform are safe, notably by contacting owners when we have been alerted by drivers that there might be a problem.
  • You’ll be leading our fight against bad behaviour : dirty cars, unreachable owners, last minute cancellations, You’ll be our owners’ coach, encouraging them to :

  • Have their calendar and car schedule always up-to-date
  • Be as reactive as possible to respond to rental requests
  • Commit to their bookings
  • Complete their listings accurately and take great photos of their car
  • Provide a safe and clean car
  • You’ll be directly in touch with car owners by phone and email.
  • Team

  • Part of the Trust & Safety department and reporting to Richard our Quality and Safety Associate, you’ll work closely with our Customer Service team, who have daily contact with our customers.
  • Ownership

  • Follow-up on all users’ reports on the condition of the cars and owners’ behaviour
  • Coach owners to meet our standards and help them make the most of Drivy
  • Moderate dangerous cars and owners’ bad behaviour on the platform
  • Requirements

  • You’re fluent in English & French as you’ll be working in both languages (Spanish and German would also be appreciated)
  • You’re passionate about human contact : you’re a great listener, you’re understanding and good at explaining (but human-
  • style, not like a robot)

  • You’re good at multitasking, as we are growing rapidly and changes frequently come up
  • Bonus : You know how a car works and have knowledge of both mechanics and automotive regulations
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