World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 65,000 employees and serves more than 3 million customers and patients.
Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-
term performance and acting responsibly.
Entity and activity description
Founded in 1911, Air Liquide Canada has over 2,200 employees and serves over 80,000 customers in Canada’s aeronautics, automobile, agri-
food, chemical, defence, electronics, energy, metallurgy, metal fabrication, mining and healthcare industries from our sites located in key industrial regions from coast to coast.
Missions and Responsibilities
The main object and purpose of this position is to support Sales and Customer Service teams by making it possible to provide credit services to customers, maintain good relationships with them and contribute to the financial health of Air Liquide Canada’s organization, while promoting ALC’s safety and quality objectives.
Negotiates reimbursement methods and terms with customers. Types and mails form letters to customers to encourage payment of delinquent accounts.
Coordinates with a third party to facilitate the collection efforts of the overdue account.
Makes daily entries into Customer accounts for checks and materials received. Each month, reconciles and follows-up accounts to determine and improve customers’ performance.
Confers and consults with Sales team as required.
Knows and respects procedures related to the group as indicated in the ALC Quality Manual. Ensures that proper corrective and preventive measures are in place for addressing customer issues or complaints.
Competencies and Profile