Demand Planner E-Commerce F/M
Nîmes, 30, FR
il y a 3j

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Demand Planner E-Commerce F / M

Location : Aimargues (30 km from Nimes)

  • Royal Canin is a global leader in pet health nutrition. In an industry that continues to adapt to popular trends in cat and dog food, our mission will remain the same;
  • to constantly bring, through Health Nutrition and shared knowledge, the most precise nutritional solution for cats’ and dogs’ health nutrition needs, by building on constantly deepened scientific knowledge and Royal Canin’s roots in the feline and canine professional networks.

    One of our key values is The team before the individual. This, combined with a decentralized organization, diverse environment, and extensive flexibility, contributes to the efficiency and performance of all of our associates.

    Our dedicated associates live by this value to take on the most ambitious challenges, allowing us to be a world-class organization.

    At Royal Canin, you are challenged with interesting work and given development opportunities.

    You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it.

    And while finding ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability, making our world a better place for pets.

    From our science-based nutrition philosophy to our firm values, it's why working here is more than just a job.


    The EEKA (European E-Commerce Key Account) Demand Planner is responsible to manage Demand planning process for EEKA customer spread over 8 European markets and 4 European plants.

    The objective of the job is to :

    Provide an accurate demand plan to secure customer product availability and support business growth

    Ensure a solid customer service by coordinating customer, market unit and plants supply chain

    Lead the periodic Demand Management Review

    Support and enforce regional DP processes and guidelines.

    The ideal candidate must be able to adapt to high growth and dynamic market requirements.

    1. Demand Planning

    Develop and maintain a reliable sell-in demand plan for EEKA customer over a rolling 24 month horizon

    Adapt forecast models (at SKU level for top SKUs) periodically to reflect current market trend

    Ensure data quality Correct SKU code for each market from correct supply location

    Perform ongoing analysis of demand variability, assess risk and take corrective action to close gaps

    Evaluate and anticipate exceptional events which can impact the supply chain and manage them accordingly in the Demand Plan

    Secure the execution of all Promotions and new product deployment plan in collaboration with all relevant stakeholders : Activity Manager, Marketing, Sales, and Finance

    Follow up on quality indicators (SFA / BIAS), identify deviation root causes and implement corrective / preventive action in case of non-conformity.

    Custodian of the European demand planning process and ensure on-time data submission

    Capture Sell-Out insights data, analyse trends, share opportunities and risks

    2. Supply Chain Coordination

    Align and coordinate with all stakeholders (logistic partners in 8 European markets, 4 European plants & Regional Demand / Supply planning) to ensure best execution of weekly Supply plan and Promotion plan

    Coordinate with customer on their network inventory strategy and develop ways of working to update sell-in demand plan accordingly

    Represent EEKA customer and escalate to the Regional Supply Chain : highlight issues, communicate deviation, drive consensus meeting to secure market supply

    Represent and support the Supply Chain within EEKA management team : ensure supply constraints and planning golden rules are known and executed (ex.

    Provide visibility on extra requirement, acceptable demand change on the short term, etc.)

    Identify and drive potential Customer Service indicators improvement (ex. Case fill rate)

    3. S&OP Process

    Facilitate and lead periodic Demand Management Review meetings for EEKA to identify : required changes in the demand plan, capture significant business events, changes in product / marketing plans

    Build deck to share Demand Assumptions and Risks / Opportunities captured during meetings and Ensure Volume growth is aligned with Value growth (NTO)

    4. Support & Contribute to Regional Demand Planning Process & Systems

    Support the good functioning of the Demand Planning process via FuturMaster (RC forecasting software)

    Ensure good execution of Regional DP Continuous Improvement plan and systems update to EEKA perimeter

    Participate actively to period end processes

    Contribute to improve existing process efficiencies and system functionalities

    Key indicators

    Forecast accuracy (BIAS / Sales Forecast Accuracy)

    Service level (OTIF / CFR)

    Customer Inventory Level

    Customer Sales Performance vs Plan


    Education & Professional Qualification : Master’s degree (or equivalent)

    Fluent in spoken and written English and advanced French speaker

    Excel advance user, familiar with information systems

    knowledge of one of the following areas is a must : Supply Chain, Sales, E-commerce, Finance

    Knowledge of FuturMaster a plus

    Level of experience : 3 to 5 years in FMCG (E-com would be a high preference)

    Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

    The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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