Solution Expertise & Business Consulting Specialist
Amadeus
Boulogne, France
il y a 3j

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies : we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting?

Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel Amadeus

Purpose

The Solution Expertise & Business Consulting Specialist will contribute in leading customer engagements which are complex and require customisation or a new solution.

He / she will provide functional and technical expertise to commercial team for business aquisition, retention and selling Travel Agency IT.

The aim is to profitabily grow Travel Channels business i.e. bookings, market share and IT revenues. The solution expert will also ensure that the sales to delivery process is maintained and will involve the right teams to ensure that we successfully sell and delivery end to end solutions to customers.

The Solution Expertise & Business Consulting Specialist will assist the segment's knowledge manager with upskilling the commercial teams and provide them with relevant material.

Customer Solutions

Customer Solutions is an integral part of the Online, SME, TO, C&N, Key accounts, BTA & Corporate segment global commercial organizations alongside with geographical commercial Clusters and Commercial Operations teams.

The Customer Solution’s mission is to enable customer’s success with competitive and innovative end-to-end solutions, sustainably and profitably for Amadeus.

The team focuses on 5 main areas : Segment Strategy, Solution Management, Solution Expertise, Segment Marketing and Customer Experience.

Overall, the team drive and define the segment solutions strategy, in order to support the sales force with portfolio and business expertise, capture market and customers’ needs, define end-to-end solutions (in content, products and services), promote and market these solutions and finally monitor customer experience.

Solution Expertise

  • Analyse customer requirements and identify modifications to existing products necessary to meet those needs; these should be given to the segment's / sub-sgment's Strategy and Solution management teams
  • Define customisation requirements and provide input to relevant teams for the sizing of customisation work
  • Define requirements for new solutions and provide input to Solution Management
  • Conduct customer workshops in identifying and referencing all interfaces to be developed. Interaction with Amadeus and customer senior management required
  • Translate software features into benefits for solving customer business problems
  • Analyse solution offerings of competitors and inform Segment Marketing & Solution Management accordingly
  • Showcase end to end or new solutions at customer or internal events
  • Customer Engagement management

  • Prepare engagement plan in close coordination with teams and set up high-level project timelines for RFI / RFP answers together with the Commercial & Delivery teams
  • Plan and manage all solution-oriented activities of IT bid projects including additional services (when required example given on complex projects)
  • Ensure optimised use of customer and Amadeus resources during the engagement phases (familiarisation, gaps
  • indentification & description, scope optimisation...)

  • Coordinate a joint elaboration of the solution design with Solution mgmt
  • Identify & secure resource requirements from relevant groups and coordinate all components / inputs to the answer
  • Identify and manage all potential competitive threats and risk associated with the solution
  • Present engagement updates to segment management teams
  • Ensure effective handover of IT sales projects to delivery teams
  • Provide input to the Delivery team in order to facilitate the development of implementation plans
  • Contribute to contract negotiations from a solutions perspective
  • Business Consulting

  • Provide business consulting services for strategic accounts in order to create different profiles / personas with corresponding portfolio of products and marketing material together with Regional Customer Solutions
  • Analyse customer's business, operational and technical requirements
  • Identify modifications to existing products necessary to meet those needs; these should be given to the segment's / sub-sgment's Solution mgmt teams
  • Define customisation requirements and provide input to relevant teams for the sizing of customisation work
  • Translate software features into benefits for solving customer business problems
  • Analyse solution offerings of competitors or 3rd party provider informing Segment Marketing
  • Innovation

  • Champion innovation in the region talks at events, customer workshops, etc) in alignment with solution strategy team
  • Translate ideas into business value and identify customer needs patterns and solution gaps through quick wins vs. mid-long term investment gaps and list of potential transformation projects
  • Education :
  • University degree in Business Administration, Information Technology, Computer Science, Engineering

  • Relevant Work Experience :
  • Minimum 5 years experience of Amadeus IT product range / product strategy and experience in IT solutions sales, marketing, account management and / or project management in a commercial and business environment

  • Business Understanding :
  • Has a general knowledge of Amadeus fundamentals : history, business, offer, strategy, technology and organization

    Has the ability to understand a business need from a customer or from a business analysis and to analyse how existing or new Amadeus IT solutions can fulfill these business opportunities

  • Language : Fluent in English
  • Our diversity commitment : equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

    Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

    Recruitment agencies : Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location.

    Amadeus is not responsible for any fees related to unsolicited resumes.

    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature