If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!
Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies : we provide technology solutions and services within the travel industry.
Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting?
Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel Amadeus
The Solution Expertise & Business Consulting Specialist will contribute in leading customer engagements which are complex and require customisation or a new solution.
He / she will provide functional and technical expertise to commercial team for business aquisition, retention and selling Travel Agency IT.
The aim is to profitabily grow Travel Channels business i.e. bookings, market share and IT revenues. The solution expert will also ensure that the sales to delivery process is maintained and will involve the right teams to ensure that we successfully sell and delivery end to end solutions to customers.
The Solution Expertise & Business Consulting Specialist will assist the segment's knowledge manager with upskilling the commercial teams and provide them with relevant material.
Customer Solutions is an integral part of the Online, SME, TO, C&N, Key accounts, BTA & Corporate segment global commercial organizations alongside with geographical commercial Clusters and Commercial Operations teams.
The Customer Solution’s mission is to enable customer’s success with competitive and innovative end-to-end solutions, sustainably and profitably for Amadeus.
The team focuses on 5 main areas : Segment Strategy, Solution Management, Solution Expertise, Segment Marketing and Customer Experience.
Overall, the team drive and define the segment solutions strategy, in order to support the sales force with portfolio and business expertise, capture market and customers’ needs, define end-to-end solutions (in content, products and services), promote and market these solutions and finally monitor customer experience.
Customer Engagement management
indentification & description, scope optimisation...)
University degree in Business Administration, Information Technology, Computer Science, Engineering
Minimum 5 years experience of Amadeus IT product range / product strategy and experience in IT solutions sales, marketing, account management and / or project management in a commercial and business environment
Has a general knowledge of Amadeus fundamentals : history, business, offer, strategy, technology and organization
Has the ability to understand a business need from a customer or from a business analysis and to analyse how existing or new Amadeus IT solutions can fulfill these business opportunities
Our diversity commitment : equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.
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