Digital Product Manager Google G-Suite M/W
Veolia
France-Seine-Saint-Denis-AUBERVILLIERS
il y a 12j

Objectifs du Poste

In the context of Veolia Resourcing the World mission, the IS&T plan aims at positioning Group IS&T as the Digital Business Partner by providing maximum value to Veolia.

In order to reach this goal, the strategy is based on creating the appropriate Digital Atmosphere that supports Employees, Customers, Operations and Digital Offers.

Addressing these 4 pillars of the Digital Roadmap, the Group IS&T has elaborated an ambitious program called EVEREST.

EVEREST is built upon 3 projects :

SATAWAD (Secure AnyTime, AnyWhere, Any Device) : to implement the digital culture among our employees, bringing them a fully secured and collaborative environment.

MOVE2CLOUD (M2C) : to benefit from the agility, reliability, security and cost in our infrastructures and IT assets.

DATA4BUSINESS (D4B) : to design and manage the proper data governance to enable the analytics and extract the value from our data.

Following this strategy and organization, the Group IS&T is positioned as the Digital Business Partner within Veolia, in order to enhance the Employee Digital Workplace, streamline Business Processes for Customer and Operations and make Veolia Businesses smarter with new Digital offerings

Activités

Product Manager Job Responsibilities :

  • Develops, implements and facilitates the adoption of products by conducting (depending on the type of product - bought or developed) : market research;
  • identifying potential products, generating product requirements; determining specifications, production timetables, pricing, and time-

    integrated plans for product introduction.

    Delivers the product bringing the maximum value for Veolia.

    A Product Manager must address both the technical / technological / operational and the customer / usage / marketing aspects of the product, constantly measuring these 2 dimensions of his product.

    Product Manager Job Duties :

    Customer / usage / marketing

  • Performs market watch on his product and assess market competition by comparing his product to competitors' products.
  • Assesses product data by calling on customers with CEM (Client Engagement Managers) and evaluating internal
  • Determines customers' needs and desires by engaging CEM to obtain internal business requirements.
  • Manages the Product Life Cycle, builds the Product Road-Map, participates to advisory board, interacts with suppliers / partners.
  • Provides source data for product line communications by defining product marketing communication objectives.
  • Provides information for management (CEM, Project Manager, Domain Leaders) by preparing dashboards and analysis; answering questions and requests, including adoption measures
  • Brings new products and new features to stakeholders.
  • Introduces and markets new products by developing time-integrated plans with CEM, and IS&T transversal functions.
  • Ensures that the supplier in charge of delivering the product respects the contract execution including SLA / KPI and billing.
  • Develops the Product Package and Product promotion, being able to describe what the product does and doesn’t and identifying and publishing success stories internally and externally
  • Measures and promotes the product usage. Ensure the best and maximum usage of his product. Collects user experiences. Collects customer satisfaction and puts in place improvement action plans (reduce the incident ticket number, increase the likes number, improve usage KPI)
  • Create and animate a user community
  • Establishes the Product deployment plan or decommissioning / replacement schedule
  • Technical / technological / operational

  • Shares best practices with other Product Managers
  • If appropriate, ensures DevOps of the product, request platforms administration, request additional specific developments
  • Maintains product management documents
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
  • establishing personal networks; participating in professional societies.

  • Contributes / supports to the EVEREST Projects that consume his product.
  • Assist CEM when they promote the product
  • Ensure L2 / L3 support to the product users
  • Ensure appropriate link about his product with all Transversal Functions like Legal, Finance (especially on billing with supplier & recharging to BU)
  • Contributes to Product team effort by accomplishing related results as needed like checking overlap between products
  • Express his requirements regarding the Transversal Functions and expect appropriate assistance including training.
  • Key face-offs

  • Group IS&T / 4 Client Executive Managers : account managers interfacing Group IS&T & BU / local IT teams
  • Group IS&T / 3 EVEREST Projects Managers
  • Group IS&T / Transversal Function Leaders (Marketing / Marketplace, communication, HR, Legal, Contract & Vendor Management, Procurement, Design Authority, CyberSecurity)
  • Group IS&T / Delivery teams
  • Potentially BU / Product Owners
  • Qualifications

    Educational background : Degree in Computer Science

    Experience : from 2 to 5 years in Web and Public Cloud domains

    Connaissances

  • Mastering the entire G Suite environment : Gmail, Hangouts, Google+, GDrive, Sites, Slides,
  • Calendar, Forms, Sheets, Docs, Groups, Contact, Vault ...

  • Vault e-discovery matter and retention policies, legal & compliance
  • Ability to review technical documentation, specifications, and architecture
  • Understand the applicable Group security rules on the G Suite perimeter and implement them in
  • collaboration with the dedicated security teams.

  • Connectivity and network basics (data, voice, video)
  • Compétences

  • Product Management or Product Development
  • Understanding the Customer, Requirements Analysis, Pricing, Planning, Competitive Analysis,
  • Sales Planning, Inventory Control, Financial Planning and Strategy

  • Experience in designing, implementing and supporting multiple Cloud based solutions
  • for enterprise (Public Cloud, IaaS, PaaS, SaaS)

  • Experience in programming languages and formats (Python, PHP, Javascript, SQL, XML, JSON)
  • Experience in the use and in the implementation of collaborative practices (G Suite)
  • Experience in enterprise environment with knowledge of key information system blocks
  • Problem-solving ability
  • Knowledge of the main security referential (ISO27001, OWASP )
  • Dependability and integrity
  • Langues

    English (Fluent), French (Fluent)

    Aptitudes Comportementales

  • Interpersonal skills with a strong emphasis on teamwork
  • Relational ease : Easy to create contact with others and maintain good relations / ability to develop their network outside their team
  • Capability to train & communicate in a continuous improvement’ mode
  • Decision-making : Ability to decide and take a stand by choosing a solution with determination
  • Reporting : Ability to define, track, report and improve relevant indicators
  • Insatiable curiosity about new technologies and various solutions
  • Interest in understanding business stakes and activities
  • IT / IS

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