Technical Implementation Manager
Contentsquare
Paris, France
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Contentsquare is a dynamic SaaS technology startup based in Paris seeing explosive growth following $122million of funding.

Recognised by Gartner as one of the four most innovative ecommerce technologies in the world, and Wired Magazine as one of Europe’s hottest startups, Contentsquare is a Digital Experience Analytics Platform helping brands to create better experiences online.

We work with 600+ clients globally including Unilever, L'Occitane, GoPro, Hertz, Avon and Club Med to empower their teams with behavioural insight.

What you will do As an Implementation Manager, you will be responsible for technical implementation to ensure the success of Contentsquare's customers.

You will serve as a member of the Strategic Services organization responsible for technical implementation of the Contentsquare's solutions and for providing services.

On a typical day, you may :

  • Manage the Onboarding and Ongoing Technical activities for Contentsquare's Customers and Prospects
  • Act as the main point of contact for any technical implementation related matters
  • Manage Customer and Internal Stakeholders' expectations during Onboarding and Deployment
  • Work closely with Contentsquare's Account Managers and Customer Success Managers and lead technical implementations
  • What you'll need to succeed :

  • Fluent French and English
  • At least 2 years of experience in technical implementation or support roles, ideally in SaaS company
  • Strong working proficiency in web technologies like JavaScript, CSS, HTML
  • Proven experience in customer-facing roles with preferably SaaS organizations of global companies
  • Strong analytical and problem-solving skills
  • Exemplary written and verbal communication skills
  • At ease with managing and prioritizing multiple projects at the same time
  • The ability to work well in a global, dynamic, cross-functional, team-based environment
  • Good understanding of Agile development processes and Methodologies would be a plus!
  • NB : The recruitment process on this role is still ongoing, even during confinement! As well as the opportunity to have a tangible impact on the success of the global business here’s what else we offer : - Plenty of opportunities for training and development- Flexible approach to working hours and holidays- Attractive people care approach with good health insurance- Fun office culture and strong team spirit, with beers every Friday and quarterly parties- Regular breakfasts and fruit in the office each week- 25 days PTO + 10 days RTT- Many benefits via our CSE such as reductions on gym membership and leisure activities Does this sound like it was written for you?

    Excellent! Please apply and let’s explore this together.

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