Tasks and Responsibilities
Commercial Performance and Team Management :
Responsible for achievement of annual sales goals
Ability to effectively manage a sales force to achieve sales goals
Provide and inspire outstanding service to our customers.
Oversee assigning of monthly sales goals to associates
Review status of sales associates’ clientele development, including review of client books
Oversee preparation of merchandise placement and displays.
Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction
Ensure and develop the Visual Merchandising in line with Image, Add Campaigns, Stocks (Business) and the local market.
Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
Partner with HR to oversee recruitment and hiring of store staff.
Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.
Clientele Service and Development :
Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows, contests, and all involved tasks.
Develop Customer database through optimizing Capture Rate for each sale.
Enhance customer Sales service
Organize and coordinate events with Corporate Office to increase traffic in the Store
Train the Team on After-sale to develop their own database
Product and Stock Management :
Provide accurate report, feedback and recommendations to the Buying Team
Coordinate seasonal Product Trainings and Product Launches
Meet Target Stocks rotations and sell-through
Optimize the organization of the stocks
Allocate the stocks according to needs
Minimize stock losses
Process Management :
Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-
keeping procedures, and overall maintenance of the store.
Conduct regular inventory cycle counts and track conversion rates as directed.
Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
Review paperwork pertaining to receiving, transfers, MOS / damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
Lock and secure the store, and oversee compliance with all security procedures.
Manage payroll, commercial expenses, and headcount to stay within budgeted parameters .
Ensure that proper channels of communication exist between the store and Corporate Office.
Help solve problems that affect the store's service, efficiency, and productivity.
Any other tasks as assigned from time to time.
Skills and Competencies :
Ability to :
understand and apply all company policies and procedures
understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
operate all equipment necessary to perform the job
Ability to :
develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
recruit according to Dior standards
effectively delegate tasks and follow-up with field managers
maintain a fair, consistent set of standards as they apply to work force
adjust priorities and manage time wisely in a fast-paced environment
maintain records and documentation pertaining to work force
communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
Strong interpersonal, communication, organization and follow-through skills
Ability to :
Strong knowledge of the luxury industry with Luxury sensitivity consistent with Dior standards.
10+ years of retail store management, preferably in a luxury product setting.
understand and analyze financial details of retail business
handle multi-million dollar sales volume
work a full-time schedule including nights, weekends, and holidays
be a Brand Ambassador
for frequent travel
Sense of initiative and commercial creativity with fashion sensitivity
Perseverance and determination
Ability to provide outstanding customer service in line with Dior expectations
Pride of belonging, passion for the product