Customer Service Representative
Cepheid
Maurens-Scopont, France
il y a 1j

ESSENTIAL JOB RESPONSIBILITIES :

  • Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction
  • Respond timely and efficiently to customer enquiries via different communication channels
  • Process customer orders in compliance with company policies and standard operating procedures
  • Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer
  • Manage customer returns and credit notes
  • Support the commercial team by creating quotes and responding to various requests
  • Maintain pricing (documentation and in the ERP)
  • Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service, Master Data to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
  • Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction
  • TRAINING RESPONSIBILITIES : (REQUIRED)

  • Complete all assigned training courses in due time
  • MINIMUM REQUIREMENTS :

    Education and Experience (in years) :

  • High school degree (or equivalent experience) with 1-2 years of relevant work experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
  • Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
  • Knowledge and skills :

  • Strong written and verbal communication skills
  • Ability to communicate effectively in English. Other languages (Spanish, Portuguese, French, Dutch) are a plus
  • High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
  • Strong focus on driving customer satisfaction
  • Good problem solving and analytical skills.
  • Demonstrating good judgment and initiative
  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
  • Able to operate in a fast-paced environment
  • Should be an outgoing, positive, team player
  • Strong sense of accountability
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