At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Our goal is to ship beautifully simple software.
And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
Zendesk Exploreis our analytics product. It is a complex business intelligence application ingesting millions of records from the Zendesk Suite.
Our customers use Explore for queries and visualizations at low latency - and all that at scale!
What you will do as a Team Lead :
Recruit, onboard and retain talented software engineers.
Provide the team with career mentorship and regular guidance.
Keep the team up to date on important engineering, business decisions, and the goals.
Participate in all phases of the software lifecycle including being a principal collaborator with product managers, security and compliance, and engineering leaders to define product specifications.
Create the processes that are right for your team, and make sure they’re followed.
Review code submissions of junior staff mentoring and guiding them throughout the process.
Proactively seek out and help engineering teams to achieve their goals as well as looking towards the future to find opportunities to improve infrastructure and code.
Work in a dynamic, agile team where standard methodologies for delivering excellence and high availability software is everything.
What you bring to the role :
A minimum of 5 years of progressive experience in software development, including time building infrastructure and services in a SaaS environment.
Nice to have : at least 1 year of experience in a role where you had direct managerial responsibility for software engineers on your team.
Strong coding skills Scala.
Enthusiasm for writing elegant and clean code.
Expertise in designing, analyzing and troubleshooting large-scale distributed systems.
Deep understanding of web application development and agile development practices.
Understanding of usage analysis, resource consumption, cost analysis.
Systematic problem-solving approach, coupled with a strong sense of ownership and drive.
Strong understanding of AWS (or another cloud provider) products and services.
Great communication skills, both written and verbal.
Any knowledge and / or experience in the analytics industry.
What we offer
Full ownership of the projects you work on.
Team of passionate people who love what they do.
Interesting projects, ability to implement your own ideas and improvements.
Opportunity to learn and grow.
Flexible working hours.
Professional development funds.
Comfortable office and a remote setup.
Choice of your laptop and other equipment.
Premium Medical Insurance as well as Private Life Assurance.