Chief Operations Officer
Qonto
Paris, France
il y a 1j

Our mission is to create the most amazing banking experience for SMEs through technology, elegant design, and an outstanding sense of customer care.

At Qonto, we believe that great services come from great thinkers, thats why we strive to provide an environment that will allow you to feel comfortable and help you excel in your work read more about our method.

Alexandre and Steve launched Qonto in July 2017, and the team reached great achievements since then :

  • Market leader for online SME banking in Europe
  • 100,000 SME clients
  • Outstanding customer satisfaction App Store Google Play TrustPilot
  • Recognized as one of the best startups to work at Wired LinkedIn
  • 136 millionraised
  • International investors with a solid fintech experience
  • And 250+ happy Qontoers helping us building the bank of our dreams just that!
  • Our values :

  • Ambition We tackle big challenges no matter what
  • Teamwork We create magic by collaborating at the same speed
  • Mastery We pursue excellence through continuous learning and by facing challenges humbly every day
  • Integrity We are transparent and trustworthy with our clients and each other
  • As Qontos Chief Operations Officer , you will be part of our executive committee, along with the 2 founders and the C-Levels.

    You are in charge of overseeing the strategy and the execution of a wide range of topics including customer success, anti-money laundry, back-office and credit operations, managed by our Director of CS Ruben and our Director of Operations Germain, and operated by 150+ team members internal and external FTEs.

    You will contribute significantly in driving the companys success, both as an expert of your scope and as a wingman to support other functions to serve the overall company strategy.

    Your responsabilities

  • Build the most customer-centric bank : Obsessed with customer experience, you will strive to continuously improve CSAT and customer enjoyment.
  • Optimize processes and strategy : You will ensure controlling company costs, and introducing tactical initiatives to avoid losses.
  • Oversee daily operations : You will convene the necessary resources to achieve priority objectives, anticipate and limit financial and reputation risk exposures.
  • Manage key partnerships : You will manage the relationships with ops-related service providers and partners.
  • Team management : You will coach your team members as well as hire new talents as we scale.
  • About You

  • Background : You are a 10+ year experienced leader from a tier-1 school e.g. X, Les Mines, HEC, Harvard, MIT with background in customer success and in a high-volume high-complexity environment.
  • A complementary experience in banking is a plus.

  • Leadership : You are a hands-on experienced executive with proven models to manage and grow contributors and managers you know how to build long-term trust and naturally inspire ambition and excellence.
  • Continuous improvement : You deploy energy and hard work to get better everyday with the aim to beat your "own score" you drive your personal growth in a serious way and deepen self-awareness even if it means facing your own problems / failures.
  • Lean : You practice lean management and / or are passionate about people development, eager to learn and practice lean on a daily basis with your teams.
  • Passion : You are obsessed by customer experience and customer satisfaction. You thrive to provide a world-class service as well as invest time and effort into implementing unexpected thoughtful touches along the customer journey.
  • Tooling : You already got your hands dirty on typical tools to manage tickets flow, knowledge base or self-help such as Zendesk for example.
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