Field Service Engineer - Abbott Molecular
Abbott AG
Lyon, France
il y a 4j

JOB DESCRIPTION :

Primary Objective of Position :

Install, maintain, troubleshoot and repair Abbott Molecular instruments and systems. Monitors instruments under responsibility and communicates issues regularly to the Abbott Molecular Service Management and the Commercial team.

Major Accountabilities :

Installation and implementation of new Molecular systems in current and new customers sites.

Performing preventative maintenance interventions (PMIs), Hardware and Software upgrades and

repair interventions on molecular instrumentation.

Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and

tracking in Call Management Systems.

Providing on-site customer support for software and hardware upgrade training.

Actively participating in Abbott Molecular conference calls, service summits, expert meetings and

workshops.

Providing primary service and support to the defined territory.

Providing back-up service support outside of assigned territory as needed.

Maintaining and managing own Spare Parts Field Service inventory kits according to defined

procedures.

Actively cooperating, collaborating and communicating with Application Support Specialists and

the Commercial team to support business growth.

Co-operating within the field service team on continuous product and process improvements to

provide a legendary service experience to our customers.

Reports Monthly Highlights to Service Management.

Represents Abbott in a professional manner at all times to develop and preserve a positive

customer relationship and achieve customer satisfaction and loyalty.

EDUCATION :

Degree, Diploma Engineer, or qualification in Electronic Engineering, Bio-medical Engineering, or related sciences

BACKGROUND

Previous experience in Field Service and Customer Service is highly desirable.

Good computer and IT skills is desirable.

Fluency in English, including the ability to write reports, technical documentation and problem

descriptions in English language. Able to complete technical service trainings delivered in English

language.

Additional language skills would be of benefit.

Team oriented with highly developed communication skills.

JOB FAMILY : Field Services

DIVISION : AMD Molecular

LOCATION : France >

France >

Rungis : Building Cologne

ADDITIONAL LOCATIONS : WORK SHIFT :

WORK SHIFT : Standard

TRAVEL : Yes, 75 % of the Time

MEDICAL SURVEILLANCE : Not Applicable

Not Applicable

SIGNIFICANT WORK ACTIVITIES :

Not Applicable

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