JOB DESCRIPTION :
Primary Objective of Position :
Install, maintain, troubleshoot and repair Abbott Molecular instruments and systems. Monitors instruments under responsibility and communicates issues regularly to the Abbott Molecular Service Management and the Commercial team.
Major Accountabilities :
Installation and implementation of new Molecular systems in current and new customers sites.
Performing preventative maintenance interventions (PMIs), Hardware and Software upgrades and
repair interventions on molecular instrumentation.
Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and
tracking in Call Management Systems.
Providing on-site customer support for software and hardware upgrade training.
Actively participating in Abbott Molecular conference calls, service summits, expert meetings and
Providing primary service and support to the defined territory.
Providing back-up service support outside of assigned territory as needed.
Maintaining and managing own Spare Parts Field Service inventory kits according to defined
Actively cooperating, collaborating and communicating with Application Support Specialists and
the Commercial team to support business growth.
Co-operating within the field service team on continuous product and process improvements to
provide a legendary service experience to our customers.
Reports Monthly Highlights to Service Management.
Represents Abbott in a professional manner at all times to develop and preserve a positive
customer relationship and achieve customer satisfaction and loyalty.
Degree, Diploma Engineer, or qualification in Electronic Engineering, Bio-medical Engineering, or related sciences
Previous experience in Field Service and Customer Service is highly desirable.
Good computer and IT skills is desirable.
Fluency in English, including the ability to write reports, technical documentation and problem
descriptions in English language. Able to complete technical service trainings delivered in English
Additional language skills would be of benefit.
Team oriented with highly developed communication skills.
JOB FAMILY : Field Services
DIVISION : AMD Molecular
LOCATION : France >
Rungis : Building Cologne
ADDITIONAL LOCATIONS : WORK SHIFT :
WORK SHIFT : Standard
TRAVEL : Yes, 75 % of the Time
MEDICAL SURVEILLANCE : Not Applicable
SIGNIFICANT WORK ACTIVITIES :