Customer Success
Aircall.io, Inc
Paris, France
il y a 21h

Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool. Our platform easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.

With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 5000 companies worldwide - including Uber, SpotAHome, TravelBird.

We are looking for an outstanding Intern to join the Customer Success team in a an amazing tech startup located in the centre of Paris!

What you will do :

  • Help Customer Success Managers to accompany and nurture a portfolio of clients
  • Monitor and qualify growth opportunities and threats within existing customers
  • Insure timely response to customer queries and gather product feedback
  • Optimize and automate our internal processes, best practices & tools
  • Bring in new ideas to delight our customers
  • what we are looking for :

  • Master’s degree student in business school
  • Excellent verbal and written communication skills
  • Always willing to go the extra mile!
  • Desire to provide an excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English, another language would be a plus
  • Passion for startups or dynamic environments (previous experience in a similar environment would be appreciated)
  • We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment these are some of the values by which we live, as individuals and as a team.

    We believe that success comes from hard work and deserves to be recognized and rewarded.

    What we offer :

  • Amazing startup atmosphere and team spirit
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food / drinks and regular team parties
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Competitive package with bonus compensation based on performance
  • Yearly team offsites to exotic locations bringing together our Paris and NYC team
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