At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.
Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.
Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
Veeva is looking for a Manager Drug Safety and Pharmacovigilance experts to join the Professional Services team and lead implementations of our Vault Safety solution.
We want innovative thinkers with deep domain expertise who are ready to challenge the status quo with new technology.As a key member of our Professional Services team, the Practice Manager Safety & PV will build a team, develop the skill set and work side-by-side with customers and best quality delivery in implementing Veeva Vault Safety.
In this role, the Practice Manager will manage overall delivery of Vault Safety for our customers in Europe, define and drive business delivery processes, lead the customer as a trusted partner and ensure customer satisfaction throughout the implementation programs.
What You'll Do
Build the team with strong Pharmacovigilance knowledge
Set the goals for the team and track the performance and utilization of team
Document current state business process and define future state blueprint
Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
Gather customer functional and technical requirements to support business processes; translate requirements into system configuration
Represent Safety Professional Services across multiple engagements and workstreams
Ensure customer success from beginning to end of the engagement life cycle
15+ years of life sciences industry experience, preferably in Drug Safety and Pharmacovigilance domain and related regulations
5+ years of Experience in managing teams and programs
Good exposure to life sciences compliance and computer systems validation requirements (GxP)
Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
Ability to act with speed to understand customer business needs, enable teams for providing best solution designs
Ability to travel 50-75%
Bachelor’s degree or equivalent required
Qualified candidates must be legally authorized to be employed in the Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.
g., H-1B or TN status) for this employment position
Nice to Have
Proven track record supporting high impact global system implementation programs as a consultant, business, or IT lead, and / or business sponsor
Direct experience with systems such as Oracle Argus, ARISg and / or other drug safety applications
Life science, computer science, or related degree
SaaS / Cloud experience
Experience in services delivery management and / or systems implementation
Locality to major life sciences customer hub (Barcelona, Spain; Oxford, England, Switzerland, Germany and France)