Be a key part of a growing global Customer Success team managing a select list of our Strategic Customers
Identify opportunities for growth within your Strategic Customer base
Closely work with your respective Account Executives and Subscription Managers to nurture your Customer opportunities to closure
Be the Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the product roadmap and develop a plan to meet said criteria based on regularly cadenced communications with your Customer (QBRs, Executive Meetings, etc.)
Be able to travel on a regular basis to meet with your Strategic Customers in person
Develop a plan to increase the penetration at your Strategic Customers that provides for increased Talend executive visibility
Be innovative and make an impact : on your Customers, on your team, and on the company.
We are seeking someone with :
5+ years experience in a Customer facing role
Experience developing Customer relationships in an Account Management, Customer Success Management, Sales, or Professional Services role in the past
Experience with Enterprise Customers in a SaaS revenue model
Experience working with a technical Customer base and understand corporate IT projects and processes.
A highly quantitative approach to understanding, measuring, and forecasting Customer behavior and revenue
The ability to work across geographies and cultures
Bachelor’s Degree (or equivalent) or higher
Sense of humor
How you will be measured :
Retaining and growing revenue within the existing Customer base
Increasing Executive visibility into your Customer base
Increasing Customer health scores
Creating Talend advocates in your Customer base
Talend is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
AND NOW, A LITTLE ABOUT US : Talend has received some pretty impressive accolades along the way : - "2018 Best Public Cloud Computing Companies To Work For" by Glassdoor-
Named a Leader for Data Integration Tools in the Gartner Magic Quadrant- Nameda Leader in Big Data Fabric for the Forrester Wave-
Ranked in the DBTA 100 Companies that Matter Most in Data - Listed in the CRN Big Data 100 CompaniesWe are passionate about helping companies become more data driven;
and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.