Assistant Director of Guest Relations
Hotel Plaza Athénée
Paris
il y a 14h

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper.

We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

Position Overview

Division & Department

Rooms - Guest Relations

Job Title

Assistant Director of Guest Relations

Position Overview

Our Assistant Director of Rooms are the conductors of our hotel! Entrusted with enabling operational excellence to ensure the key brand benefits are delivered throughout all touch points in the guest journey.

Orchestrating and elevating service delivery in order that it fulfills our guests’ emotional needs. Directly leads the rooms division and connects all hotel departments to ensure a flawless guest experience.

They maintain oversight and influence over the guest experience throughout all phases of the guest journey and ensure all service delivery and operational processes are rooted in Guest Centricity.

They elevate hotel programs to fulfill the guest emotional needs. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

  • A day in the life of our Assistant Director of Rooms it demands high levels of energy in order to keep up. They need consistency even though the days are never alike;
  • and creativity to tackle daily adventures. Listing all of the tasks that our Assistant Director of Rooms accomplish would be lengthy but the list below is essential to know.

  • Our Assistant Director of Rooms are responsible for directing operational leadership to ensure service execution is consistent across all outlets.
  • They ensure guest data is captured and brought forward into guest experience touchpoints. They support and advocate for the Nexus researching process and its operational use.

    They establish and support profitability through expense management and inventory control. They also maintains a high level of awareness in hotel financial goals and implement best practices within the division to maximize capabilities and guest experience.

    This will include reviewing and preparing for arrivals / departures with special emphasis on Must Look After / High Rate / High Profile / EO Guests (scrub 10 days out, spot check profile qty / qlt, amenity assignment, room assignment, requests actioned, transportation, outlet reservations, connection assigned, folio review, etc.

    Reviewing reservations made the day prior. Reviewing blocking. Auditing profile enrichment throughout guest journey. Managing room inventory and audit OOS / OOO.

    Walking MLA / High Rate / High Profile / EO Guest rooms. Monitoring CARE process and process for physical product upkeep.

    Reviewing cases and problems Coordinating guest feedback sessions catalogue and action feedback as needed. Monitor and action Medallia comments as needed.

    Reviewing / critiquing trial balance and P&L. Creative Planning Meeting, Ops Meeting, Morning Meeting, Departmental Line Ups, Aviator calls, Revenue Meeting, Labor Meeting, NEXUS Strategy Meeting, Month End P&L Reconciliation with ENG / HSK to ensure our guests receives nothing but the best experience

    Essential Functions & Physical Requirements

  • Sometimes our guests have special requests involving room preferences and special occasions. Most of these requests are fulfilled by our Assistant Director of Rooms.
  • Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up.
  • Our Assistant Director of Rooms are relied upon to report these and work with several other positions to correct.

  • Communication is what keeps our departments running perfectly. Our Assistant Director of Rooms must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  • The items shared are essential. However, to ensure consistency, our Assistant Director of Rooms are provided with specifics on how we care for their department and our hotel.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, and hear.

    The employee frequently is required to sit, walk and stand for up to 8 hours or more. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity.

    The employee must regularly lift and / or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

    Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Assistant Director of Rooms do this with all they do.
  • English is the primary language used in our hotel. Our Assistant Director of Rooms must feel comfortable communicating in this language.
  • Attention to detail is critical for our this role.
  • We pride in nurturing an environment where Working Together is a must. Our Assistant Director of Rooms are our biggest champions of this.
  • Our hotels operate nonstop, this require flexibility from everyone on the team.
  • EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    7. We are an equal opportunity employer with a commitment to diversity.

    ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

    OSH Act : This role will not be exposed to human bodily fluids, biological agents, chemicals or hazardous materials.

    Benefit Package

  • Medical / Dental / Vison Benefits
  • Pension / 401k Plan
  • Sick Time
  • Hotel Benefits
  • Location

    9641 Sunset Blvd 90210 Beverly Hills

    English (Fluent)

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