Commercial Customer Success Manager
Paris, France
il y a 8h

Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration.

One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users.

With Dataiku, we aim to empower people through data and democratize data science.We have Customer Success & Implementation (CSI) professionals in the field implementing and supporting a technical, complex solution to a variety of customers each with different initiatives and challenges.

Reporting to the Customer Success Director, the job of the Commercial CSM is responsible for serving a portfolio of small and medium accounts, as well as to work with other CSMs on their own portfolio.

This includes building account Success Plan, helping identify and document use cases, and focusing on customer utilization.

The ideal candidate is naturally curious, has excellent verbal and written expression skills, a sharp analytical mind, and has a strong interest in data science.

The candidate will be organized, results-driven, and efficient.

What You'll Do :

  • Actively serve a portfolio of assigned accounts
  • Gain an understanding of client’s use cases and desired business outcomes and help licensed users achieve these goals via Dataiku’s Data Science Studio (DSS) & Services.
  • Work closely with the client to understand the users, the goals, the gaps, and the key drivers.
  • Analyze and identify needs of various personas, and teams, and develop innovative and creative adoption solutions
  • Assess training needs through conversations, interviews, surveys and metrics to determine performance gaps and identify opportunities, priorities, and recommended training.
  • Work with the account team, and the client, to identify gaps and implement solutions to fill those needs
  • Establish appropriate metrics for adoption and report on quantifiable progress over time by constantly taking initiative to gather feedback
  • Work with the client / champion to market and support adoption efforts
  • Once company offices reopen, 20% travel
  • You might be a good fit for the role if you have / are :

  • At least 2 years’ experience in a customer success, training, consulting or related experience role.
  • Excellent communication skills verbal and written
  • Experience in data analysis or data science preferred
  • Experience with coordination, collaboration and organization at an enterprise scale
  • Fluent English is a plus
  • Apply for this Job To fulfill its mission, Dataiku is growing fast! In 2019, we achieved unicorn status, doubled in size and opened new offices across the globe.

    2020 looked no different as we announced a $100 million Series D in August! We are now more than 600 Dataikers globally.

    Spanning from Sydney to Frankfurt, Denver to London, geography (and remote work) doesn’t stop Dataikers from working closely together and sharing experiences.

    Collaboration is key within our product and culture. We strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or Paris onboarding.

    Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness.

    Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success.

    Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.

    This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.

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