The LEGO group is currently looking for a Senior Customer Service Advisor to join the Paris based team. This role requires someone to deliver excellent customer service to both internal & external customers from order received to delivery of goods.
If you are interested, apply now!
Your specific tasks include :
Continuously improve cooperation with both internal and external stakeholders by managing the order handling processes from the moment the order is received until the goods are invoiced and physically delivered to the customer
Delivering top-class customer service whilst ensuring fast and efficient order intake via different order methods, including EDI
Following up on deliveries, order management, invoicing, managing master data, claims, credit and debit notes and returns
Actively review customers weekly replenishment orders vs stock and sales data
Work to ensure product launch and promotional campaign timings are met in-line with the LEGO internal processes.
Answering phone and email inquiries and performing other adhoc tasks for customers or internal stakeholders
Representing customer service France in the collaboration with carriers, warehouse logistics and customer logistics
Challenges and Opportunities
LEGO is on a mission to inspire and develop the builders of tomorrow. In this role you will be on the front line in making sure that our major retailer and local businesses have the optimal inventory.
You will work across many areas within the supply chain to make sure our product is available to purchase to both increase customer satisfaction but also drive sales.
Your ability to communicate effectively is imperative to your success, as we require someone who can maintain strong customer relationships and our brand reputation.
Do you have what it takes?
Knowledge and experience of working in retail customer service
Operational experience within a Supply Chain, processing orders and inventory management
Ability to multi task and manage time whilst under pressure
Understanding of the claim handling process
Experienced working with SAP (Preferably Galaxy)
Excellent Written & Verbal communication in both French and English
Bringing it to Life
The Senior Customer Service Advisor has an important role in ensuring the LEGO products children desire are always available to purchase and to ensure we provide the best possible customer service