Customer Success Manager Team Leader (F/M)
Ecovadis
Paris, France
il y a 5j

Job Description

Your tasks will include (but will not be limited to) :

Team Management

Manage a team of Client Success Managers based in Paris with an emphasis on growing and maturing our existing customer’s sustainable procurement programs and providing exemplary account management

Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global CSM strategy is clearly communicated and understood

Conduct semesterial reviews of employees and ensure communication of expectations, results, and reporting on performance metrics is clear

Participate in the local recruiting process (screening, interviews, internal feedback, etc)

Account Management :

Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.

Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required.

Promote upsell of additional services when needed.

Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.

Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.

Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

Other :

Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs.

Lead and / or support a variety of Customer-focused projects

Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

5 years + successful Customer Management experience with large accounts acquired in fast paced environment

2-3 years people management experience

Excellent communication skills (Both written and verbal)

Fluency in English and French is a must. Other languages a definite plus

Bachelor's Degree required

Computer literate (MS office, Google Suite, Project management tools )

Ability to work well in an international and multicultural environment.

Self-driven, results oriented and team player.

International exposure is a must

Reporting : Manager - Customer Success France / Benelux / Nordics

What we’re offering

  • Competitive compensation (will vary based on profile and experience)
  • 50% allowance for public transportation, restaurant coupons
  • An exceptional working environment that values your initiative, your ideas and your character
  • The opportunity to work with a fantastic and diverse team from 40+ countries
  • EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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