Technical Support Engineer (f/m/d) - Advanced Ceramics
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The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods.

The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations.

These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency.

Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Technical Support Engineer (f / m / d) - Advanced Ceramics

Job Summary

Constantly adapt products / solutions to current and future needs of customers (potentially including management of laboratory activities for application testing).

Supporting the Technical Sales Manager by managing lab technical activities.

Act as an ambassador on technical side, representing the company externally as an expert, participating in fairs and university networks.


  • Participate in client discussions for technical sales on identified opportunities by the Account Manager
  • Support the development process of the customer along the stage gate process until final formulation (incl. leading trial management at the customer site and supervising trials at Imerys plant / lab, managing qualification process at customers for technical changes on existing products)
  • Lift customers' technical objections along the stage gate process
  • Identify technical opportunities on existing products to optimize value proposition
  • Identify unmet technical needs of customers and therefore potential new products / solutions
  • Develop and track KPIs to validate new product's effectiveness
  • Estimate time, cost of projects & product demand
  • Act as link between customers and R&D / S&T / Operations on NPD
  • Lead trial management at the customer site and supervise trials at Imerys plant on new products
  • Manage qualification process at customers for new products
  • Respond to customers on significant quality issues and analyze causes and possible solutions
  • Liaise with operations / quality managers on solution identification and implementation
  • Manage technical training of sales / marketing people on his / her area of expertise
  • Act as technical ambassador for his / her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)
  • Profile

  • University or Master Degree in Engineering, focus on Ceramics, Material science or comparable
  • Strong experience with alumina and zirconia products as well as production process for advanced ceramics applications (energy storage, electronics substrates, thermal interfaces, etc)
  • Ability to decode the customer needs and to design adapted solutions
  • Customer oriented, enable to build up strong relationship internally & externally
  • Additional language skills (German, French) are welcome
  • Readiness for traveling (within Europe, up to 60%, Monday - Friday)
  • Location : France / Germany

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