Customer Advisor - French - Bookings and Reservations Advisor
Webhelp
Rennes, France
il y a 1j

Mission :

  • Booking management (altering, cancelling or creating new reservations)
  • Advising customers on the services we provide on the phone or by email
  • Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
  • Post-sales service (litigation and compensation management)
  • Handling and manage the administrative process (invoicing, written communication, travel documents)
  • Profile :

  • Fluent or native in French
  • Knowledge of GDS tools (Sabre, Amadeus, Galileo)
  • Availability from Monday to Saturday, from 8 AM to 8 PM
  • Previous experience as a Travel Agent is a plus (not mandatory)
  • Excellent communication skills, attention to detail and high energy
  • You enjoy challenges and to work as a team member
  • Excited about building a friendly yet professional relationship with the customer
  • Advantages :

  • Relocation Package that includes : one month of free accommodation, help with setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • A renewable 6-month contract from day one with the possibility for an eventual non-term contract
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries / year)
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
  • Full time (40 hours weekly) and 22 vacation days per year
  • Free training for all necessary software and product knowledge + continued training and development
  • Assessment methodology to evolve for other position within our organization such as Quality Specialist, Supervisor, Team Leader and many more.
  • Great office location with easy access by public transport (train, metro and buses)
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
  • On site kitchen with access to utilities, biweekly free fruit and reduced-price vending machines
  • Ready to take up the challenge?

    Join our team and show off your talent!

    Express Apply LisbonCustomer AdvisorTravel and TourismFrench196

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