Escalation Engineer
Lyon, Rhone-Alpes, France
il y a 5j


As a member of the IOT BU engineering team you will participate in the design, development and support of Cisco Cyber Vision which is a comprehensive asset inventory, network monitoring and threat detection solution for control engineers and IT security leaders to work together in building and managing efficient OT security strategies.

The advanced support of our solution requires the following skills in order of importance :

  • Ethernet network
  • OT Architecture and protocols
  • Linux network admin (optional)
  • Python (optional)
  • Soft skills

    By joining the Cyber Vision team, you will be asked to perform exciting tasks, whether it be developing new functionalities or adapting the architecture to preserve our high level of performances.

    To carry out these missions successfully, you will demonstrate the following qualities :

  • Teamwork
  • Eager to learn
  • Problem solving skills
  • English proficiency
  • Missions :

  • Participate in the support of Cyber Vision ICS at a level 3. Level 1 and level 2 support team will escalate issues, the Escalation Engineer will have to understand and reproduce the issues and if possible, find root causes or potential root causes to help R&D developers.
  • Participate in the training of internal workforces when a new release is launched
  • Contribute to the test and validation of new releases. Sometime work on customer sites for pilot phases
  • Profiles needed :

  • Automation Integration Engineer with high Ethernet networks knowledge
  • Or Network support engineer with Linux networking capacities
  • Skills needed :

  • Ethernet network
  • OT architecture and networks (PLC, DCS, Distributed SCADA systems )
  • Customer support and Level 2 or 3 support
  • Linux (optional)
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