Capgemini’s Digital Customer Experience practice is one of our key focus areas alongside Cloud and Cybersecurity in an increasingly digital marketplace.
In this customer-centric landscape, our DCX practice is growing strongly with year-on-year double digit growth in both bookings and revenue, with 15000 people across the globe, including a DCX India centre of excellence with 5000 people.
We also have a strong sector focus that keeps us in tune with the industries we’re targeting with our DCX offering, notably banking, insurance, consumer products & retail, utilities, and automotive.
Because in today’s always on, always connected world , customer experience has replaced marketing as the way in which brands represent and deliver on their promise to the consumer.
We partner with our clients to make the right connections across the whole of their enterprise so that they can create experiences that deliver rapid and sustainable value for their customers and their company.
The focus of your role
As part of this expansion, the global DCX practice team is recruiting a Lead DCX Architect at executive level. You will report to the global DCX practice COO.
We are ideally seeking candidates with the following expertise in Architecture and Technology :
You will have had exposure to large scale customer platforms deals / engagements with multinational clients in Europe.
Experience of shaping, design and delivery of Customer Platforms supporting full customer lifecycle / journeys with business and IT capabilities such as Marketing, Sales, Commerce, Service, customer / employee UIs, connection with customer data and intelligence (data driven customer platforms / data centricity architecture)
Understanding of Customer Experience Design domain and methods and its mapping with customer platforms
Understanding of Customer Experience Measurement domain and methods and its mapping with customer platforms
Understanding of large scale Customer experience transformation methods / techniques : design thinking, business / IT collaboration, agile ( scale), dev to ops, assets-based engagements
Mastering (enterprise-wide) Solution and Enterprise architecture frameworks and methods for customer platforms architecture shaping, design and delivery
Mastering at least one vendor specific technology solutions and their connection into customer platforms : Salesforce, Pega, Microsoft Dynamics, Adobe, SAP / Hybris
What you’ll do
Guide and support account / local practices teams in DCX iconic deals : qualification and solutioning peer reviews (pre-sales / delivery)
Promote, leverage and connect our DCX India capabilities with account / local practices teams
Lead conversations with our Clients CxO / VP on customer platforms architecture and technology
Support DCX offering leadership in Architecture and Technology contribution to data centric Experience Engine framework
Be a leader in the DCX Architecture and Technology community
Contribute to Thought leadership internal / external
What you’ll bring
We are looking for you to demonstrate :
Self-motivation with the capacity of multi-tasking and accepting change both in tasks and schedule
Ability to work in a complex matrixed organization
Solid verbal and written communication skills in English, with a special focus on story telling
Team player attitude being both able to lead a team as well as being an individual contributor.
You should also exhibit a combination of :
Technical vision, technical acumen, and deep enterprise-wide solution Architecture and Technology skills on data centric customer platforms Ability to link business requirements with technology.