Customer Support Intern
JOOR, Inc.
Paris, France
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Who We Are :

JOOR is disrupting the fashion industry and that’s not just marketing speak. So many of the people who come to JOOR are looking to work for a tech company with a unique and interesting challenge.

Well, JOOR offers this and more. Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Women to Watch in 2020 by Luxury Daily, and a CTO from Google, JOOR is attracting top talent to drive market dominance.

We have 140 employees in 9 global offices, including NYC, Philadelphia, LA, Milan, London, Madrid, Melbourne and Tokyo. And, we are continuing to grow in a smart, sound way.

Founded in 2010, JOOR now services 8,600 brands across 53 categories, 200,000 retailers in 144 countries, and manages an incredible $1B in global merchandise volume (GMV) each and every month.

Clients include major retailers, like Neiman Marcus and Bloomingdales; e-commerce players like Ounass and Nisnass; and key influencers like Forty Five Ten and Dover Street Market.

Leading men’s and women’s brands include everyone from Tory Burch, Isabel Marant, Stella McCartney, Berluti, The Row and thousands more.

We are one of the few tech companies with a female CEO and 1 / 3 of our engineering team is made up of women well above the industry norm.

Walking our floors, you’ll find people of every shape, color, ethnicity and creed. If you are looking to join a team of innovators and trail blazers who value diversity of thought and experience, than JOOR is a great choice for you.

Why JOOR :

  • We are building software that is transforming an industry
  • Our industry-leading technology won an American Business (Stevie) Award
  • We are global and rapidly growing
  • We are one of the most diverse and inclusive tech companies
  • We have been recognized as a break-out technology start-up driving innovation in the fashion & retail industry.
  • What You’ll Do :

  • Support Global Director of Client Relations and Customer Success team on day-to-day projects and longer-term initiatives
  • Respond to high volume of customer-submitted email requests, live chats and phone calls in a prompt manner
  • Troubleshoot and guide customers through website and mobile app usage
  • Meet customer satisfaction, efficiency metrics and issue resolution targets
  • Stay up to date on new product features and improvements
  • Participate in client trainings and provide in-person tradeshow and market support
  • Proactively intake client feedback and identify system issues
  • Recognize, document and report trends in customer communications and quality metrics
  • Create and update user guides, FAQs, How-To videos and Webinars
  • Work closely with cross-functional teams including Data, Product, and Engineering
  • What We’re Looking For :

  • Student pursuing a degree
  • Excellent verbal and written communication skills in English and French
  • Highly motivated and passionate about client relations
  • Organized with an ability to prioritize time sensitive assignments
  • Detail oriented with excellent follow up skills
  • This is a course-credit + paid, 6-month internship opportunity
  • What We Offer :

  • Access to Market Weeks to see the product in action
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris and Philadelphia
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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