IT Support Engineer
Okta, Inc.
Paris, France
il y a 1j

Position Description :

Okta IT is looking for a savvy IT Support Engineer to help us exceed our goal of being

known as the Best BT Team ever! You'll help us by solving a variety of technical IT

requests while delivering an incredible Employee Experience. We know that it's never

just an interaction it’s building relationships. You will provide support to our internal

users, share knowledge with the global IT team and help drive a fun, quality-focused

environment. You'll be comfortable owning and managing internal IT administrative

tools, maintaining department documentation, enforcing our policies & procedures and

helping to ensure the proper use of our internal systems. You'll work with the IT

Leadership team on department and organization-wide projects to help further the

development of Okta’s products and features.

A successful IT Support Engineer must have a strong understanding of all common

internet applications, hardware, mobile phones and devices, networks, and operating

systems. The ideal candidate will also have great attention to detail and will be

comfortable working in a fast paced, interrupt driven environment.You will bring a

positive and fun spirit to the work you do each and every day, while being able to work

independently at times.

Our goal is to make sure that every employee in the Organization is provided with a

fantastic experience and that they have everything they need to be successful, starting

from day one.

Job Duties and Responsibilities :

Inventory and asset management including receiving and building of hardware as

well as ongoing management of assets (loaners, redeploying used assets, EOL

older assets, loss prevention)

Responsible for providing in person and remote support to our global staff (all

worker types and employee levels). Requests will come in a variety of forms such

as tickets, walkups, Slack and email.

Administer a variety of SaaS applications including but not limited to : Okta,

Google Workspace, Box, Github, Atlassian, Slack and Jira

Hardware management including troubleshooting build issues, resolving End

User machine issues, imaging and policy remediation efforts

Supporting our weekly New Hire Orientation classes including weekly new hire

onboarding efforts, training, onboarding documentation, and ensuring that all new

hires are setup for success on day one with the correct hardware and access

Event Support (Oktane, Kick Off Events, New Hire Orientation) which may

require travel

Create, update, and maintain knowledge articles in our knowledge management

system

Strive to achieve resolution of all interactions on first touch whenever possible

while proactively balancing competing demands in a fast-paced environment

Assist with special projects as assigned

Ability to identify potential user issues as larger system or company-wide

Required Skills :

Service Desk experience is required

Technical degree or related work experience required

3 year+ experience with Mac and PC technical support

3 year+ experience working in a heavily SaaS based environment where you

managed User / Role based access to systems

Excellent communication skills and customer service attitude

Proven desire to take ownership of tasks and projects and follow through to

completion

Experience working independently as well as with a globally distributed team and

adept at working in an interrupt-driven environment

Self-starter with initiative and a high 'figure it out' factor

Experience working in a Public company with a high focus on Security and

compliance (asset / application access), policy / process adherence and an

appreciation for how to translate those requirements / policies into End User

Bonus :

Executive support experience is a plus

Experience in any of the following : ITIL, JAMF, Okta, Workspace One,

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