The Customer Manager is responsible for managing, protecting, and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive, and sustained relationship.
Additionally, the Customer Manager negotiates clients into long-term contracts, minimizing cancellations and selling new products and services.
You are great at :
Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services.
Negotiating client contracts and driving renewals while minimizing cancellations.
Managing client requests and maintaining ownership of issues until resolved.
Identifying and leading the sale of additional products or services.
Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.
Delivering monthly commercial service reviews with the customer and internally.
What it takes :
Track record of post-sales customer account management.
A successful track record of managing renewals and driving revenue opportunities within your customer base.
The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
Experience supporting sales accounts within the EDI, B2B industries.
Excellent communication and time management skills.