Customer Relationship Manager
OpenText Corp
Paris, FR
il y a 5j

The Opportunity

The Customer Manager is responsible for managing, protecting, and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive, and sustained relationship.

Additionally, the Customer Manager negotiates clients into long-term contracts, minimizing cancellations and selling new products and services.

You are great at :

  • Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services.
  • Negotiating client contracts and driving renewals while minimizing cancellations.
  • Managing client requests and maintaining ownership of issues until resolved.
  • Identifying and leading the sale of additional products or services.
  • Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.
  • Delivering monthly commercial service reviews with the customer and internally.
  • What it takes :

  • Track record of post-sales customer account management.
  • A successful track record of managing renewals and driving revenue opportunities within your customer base.
  • The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
  • Experience supporting sales accounts within the EDI, B2B industries.
  • Excellent communication and time management skills.
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