State Kentucky Job Function Customer Service / Operations Position Purpose This position is responsible for handling customer transactions in an efficient, professional and courteous manner, in accordance with associated Company policies, regulations and procedures, to insure a high level of customer satisfaction as directed by the Company’s Customer Experience Strategy.
Required Education & Experience High school diploma or equivalent Excellent computer skills and a working knowledge of Microsoft Office products (i.
e. Word and Excel). Six months of customer service / administrative experience recommended Excellent interpersonal skills, ability to multi-
task, accurate cash handling abilities, self-motivation, independent thinking and self-reliance. Excellent Communication Skills (verbal and written) Team Assignments according to skillset Above average Planning and Organizational skills Preferred Qualifications Associates degree SAP software knowledge Community / Organizational involvement Job Description Resolves customer complaints via phone, email, mail and face to face Uses telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for visiting the office Place, cancel or upgrade accounts Assist with placement of orders and refunds Take payment information and other pertinent data such as addresses and phone numbers Provide information, answer questions and suggest solutions that best fit the customer’s needs Exhibits understanding of departmental activities, as well as knowledge of customer service hardware / software and related systems Adheres to Business Office Cash Handling Procedures and Policies Develop skills necessary to handle basic customer transactions Develop skills to analyze data to assist customer and resolve inquires / complaints Utilize computer technology (Voice over Internet Protocol telephone) to handle high call volumes.
Serves as Cash Controller and assists with daily / monthly reporting Supports continuous departmental improvement initiatives Develop a working knowledge of all Company procedures, policies, operations, customer accounting functions and marketing programs Ability to perform at a high level of competency in a fast-
paced environment All other duties and projects as assigned. Work Conditions Normal customer service environment involving direct interaction and face to face and telephone contact with the public, as well as employees / contractors from other work groups / departments.
Physical Effort Primarily sitting with optional standing and walking. Some lifting and minimal climbing may be necessary.