TPENC-18-12; Service Reliability Engineer
Amadeus IT Group SA
Nice; France
il y a 10j

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies : we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting?

Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel Amadeus

Purpose

The goal of a Service Reliability engineer will be to accelerate Application teams’ ability to reliably and consistently deliver applications by developing standardized automation to form a common continuous deployment pipeline for application development teams as a whole.

Key accountabilities

  • Be accountable for an ultra-highly available applicative platform for Amadeus customers
  • Develop automation to enable quick & safe instance deployment
  • Contribute to the definition of SLAs and OLAs
  • Provide & and use monitoring tools to find problems, raise alert, and ensure that we meet our SLAs / OLAs
  • Monitor and build / define alerting to enable auto-recovery. Provide automation to ensure auto-recovery.
  • In case of unmanaged issue, ensure first full recovery. Once solved, analyze the root-cause of the issue, liaising with the development teams if needed, implement a specific monitoring and automate a response that will manage auto-
  • recovery if the same issue happens again

  • Assist developers in debugging application issues
  • Build automation to replace processes enabling better time to market for service developers
  • Ensure process reengineering and optimization
  • Drive continuous improvement to the service delivered to customer (agility, stability ...)
  • Drive the enforcement and definition of operational requirements / non-functional requirements in collaboration with application owners and middleware organizations
  • Operate the platform within our security and privacy guidelines
  • Document configuration processes and policies
  • Education

    University degree in Computer Science or related field, or equivalent work experience

    English

    Our diversity commitment : equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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    Recruitment agencies : Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location.

    Amadeus is not responsible for any fees related to unsolicited resumes.

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