Onboarding Customer Representative (Paris)
ALIGN TECHNOLOGY, INC
Boulogne-Billancourt, France
il y a 5j

Description

As Regional Sales and CS Representative you will provide support to the sales team / distributors as well as to french speaking external customers.

Duties may include order processing / entry, price quotations, information input and management, product training or other related tasks.

You will be responsible for ensuring customer satisfaction by providing Align customers (internal / external) with professional and efficient service at all times to support the company goals and NPS ambitions.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Answering calls and email communications directed to the Regional Sales & Customer Support team.
  • Act as a business partner for local customer service & sales team management.
  • External french speaking customers could be direct Invisalign customers, other Orthodontists or GDPs, dental laboratories, hospitals, distributors or other cooperating partners.
  • Providing data and reports to help the sales team and keeping track of sales / shipment targets.
  • Provide information about the product, services, prices, promotions, financial options to internal / external customers.
  • Overlooking the processing of new sales leads.
  • Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulations.
  • Support billing and order entry for our central services, whenever necessary creating new shipment orders for international routes.
  • Routing shipments, liaise with local supply chain manager and production, provide special shipment handling instructions when required by customer.
  • Assisting customers (internal / external) with necessary documentation (e.g. pro-forma invoice, RA documentation).
  • Escalates customers to Operations Manager when appropriate.
  • Conduct Admin related tasks whenever necessary.
  • Managing the correspondence between the sales team and their clients if needed.
  • Monitoring customer accounts
  • QUALIFICATIONS

    A (bachelor) degree or equivalent experience in healthcare / life sciences.

    EDUCATION and / or EXPERIENCE

    Fluent French skills (speaking, writing, reading).

    2-3 years of experience in a similar operational role for a fast growing international company. Experience working with medical or other equipment (HW / SW) preferred.

    Experience working with import and export regulations preferred.

    SKILLS REQUIRED :

    Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions aren't working.

    The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

  • Strong customer service skills, Strong interpersonal skills, positive attitude & self-motivated, Good analytical skills, Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction (NPS), Strong organizational skills;
  • attention to detail, Providing Excellent Customer Service to internal and external clients. Complies with all appropriate policies, procedures, safety rules and regulations

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