As Regional Sales and CS Representative you will provide support to the sales team / distributors as well as to french speaking external customers.
Duties may include order processing / entry, price quotations, information input and management, product training or other related tasks.
You will be responsible for ensuring customer satisfaction by providing Align customers (internal / external) with professional and efficient service at all times to support the company goals and NPS ambitions.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Answering calls and email communications directed to the Regional Sales & Customer Support team.
Act as a business partner for local customer service & sales team management.
External french speaking customers could be direct Invisalign customers, other Orthodontists or GDPs, dental laboratories, hospitals, distributors or other cooperating partners.
Providing data and reports to help the sales team and keeping track of sales / shipment targets.
Provide information about the product, services, prices, promotions, financial options to internal / external customers.
Overlooking the processing of new sales leads.
Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulations.
Support billing and order entry for our central services, whenever necessary creating new shipment orders for international routes.
Routing shipments, liaise with local supply chain manager and production, provide special shipment handling instructions when required by customer.
Assisting customers (internal / external) with necessary documentation (e.g. pro-forma invoice, RA documentation).
Escalates customers to Operations Manager when appropriate.
Conduct Admin related tasks whenever necessary.
Managing the correspondence between the sales team and their clients if needed.
Monitoring customer accounts
A (bachelor) degree or equivalent experience in healthcare / life sciences.
EDUCATION and / or EXPERIENCE
Fluent French skills (speaking, writing, reading).
2-3 years of experience in a similar operational role for a fast growing international company. Experience working with medical or other equipment (HW / SW) preferred.
Experience working with import and export regulations preferred.
SKILLS REQUIRED :
Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions aren't working.
The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.
Strong customer service skills, Strong interpersonal skills, positive attitude & self-motivated, Good analytical skills, Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction (NPS), Strong organizational skills;
attention to detail, Providing Excellent Customer Service to internal and external clients. Complies with all appropriate policies, procedures, safety rules and regulations