Multi-Site Manager of Operations and Customer Support - Dieppe, Moncton, and Bathurst, New Brunswick
CBI Health Group is seeking a Multi-Site Manager, Operations and Customer Support to lead a strong Customer Service team and ensure consistency in the execution of established systems, structures, and processes that lead to superior business performance.
This role will oversee CBI clinics in Dieppe, Moncton, and Bathurst, NB, and reports to the Regional Manager, working closely with the Manager of Clinical Services and the Director of Operations, NB / PEI.
If you enjoy driving performance and wish to develop your leadership and people management skills while exemplifying CBI’s values and regional initiatives, we welcome you to apply!
As Manager Operations and Customer Support, you will :
Lead team engagement initiatives for retention of non-clinical staff; work collaboratively with the Regional Manager, the Manager of Clinical Services the Director of Operations
Coach, mentor, develop and performance manage non-clinical team members through consistent use of PPD process
Ensure the team has the tools and training to deliver expected operational outcomes
Ensure consistency, efficiency and effectiveness in approach to the customer experience
Ensure compliance with clinic processes to consistently meet expectations in the referral life cycle
Manage, document and follow up on facilities requirements as per CBI Standards and policy
Perform operational analysis through documentation, reporting and analysis of data, throughput, cash management, schedule management and business performance
Ensure effective and timely communication between staff and stakeholders / customers
Develop and execute appropriate action plans to address gaps in client / customer experience
Create a high-performance culture, leading by example; performance managing and mentoring / coaching; supervising and training of support personnel
Undergraduate or Master’s degree in related discipline
Management experience is required; preference to those with services background
Excellent written and verbal communication skills
Proven ability to meet established deadlines with a high level of accuracy
Exceptional time management, attention to detail and organizational skills
Strong teamwork and customer service skills for building and maintaining relationships
Consistently maintain confidentiality and demonstrate good judgment, tact and diplomacy
What CBI Health can offer to you
We are proud of our friendly, team-oriented environment, supportive leadership and the knowledgeable team members who make it all possible.
That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning and support and guidance whenever you need it.
At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.
Here’s a look at our total rewards :
Comprehensive benefits and rewards package
Flexible working hours around your life
Continuous learning and skills development
Autonomy to explore and reach your career goals including the opportunity to progress to leadership
As Canada’s largest provider of community healthcare services, CBI is made up of over 13,000 physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians, behavioural therapists, administrators, and professionals.
To learn more about CBI, please visit . Check out CBI on Facebook at and on Twitter at
CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
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