Technical Support Manager
Paris, France
il y a 5j

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods.

The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations.

These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency.

Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Technical Support Manager

Job Summary

Reporting directly to the Technical Support Director,

Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders (standardization, academics and owners)

Act as an ambassador on technical side, representing the company externally as expert, namely participating in university networks, standardization committees, customer events

Your main tasks :

Hygiene Safety Environment missions : Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

Technical Sales

Participate in client discussions for technical sales on identified opportunities by the Sales Manager

Work closely with the sales manager to support the development process of the customer along the opportunity process until final application

Lift customers' technical objections along the opportunity process

Identify technical opportunities with existing products to optimize value proposition

Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams

Upon request by marketing, perform benchmarking analysis of Imerys and competition products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities.

Customer innovation

Identify unmet technical needs of customers and therefore potential new products / solutions

Translate performance requirements into product specification requirements

Act as link between customers and S&T / Operations on new product development

Lead trial management at the customer site and supervise trials at Imerys plant on new products

Manage qualification process at customers for new products

Management of significant customer quality issues

Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions

Liaise with operations / quality managers on solution identification and implementation

Acting as expert internally and externally

Manage technical training of sales / marketing people on his / her area of expertise

Act as technical ambassador for his / her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)

Build a network among the customers’ technical community

Profile :

Bachelor’s Degree in Materials Science, Chemistry or Physico-chemistryor Business related field or equivalent experience

Strong competencies and experience in construction field, applications

Formulation know how and additives knowledge is a plus

Cement, mortar technical background is required

Ability to decode the customer needs and to design adapted solutions

Customer oriented, enable to build up strong relationship internally & externally

Able to work with a variety of stakeholders across a business

Good Communication skills with customers and with technical committees

Strong organisational skills, a self-starter

Flexibility, resilience, pro-activity, autonomous and motivation

Interest in working in dynamic groups - team player

Taste for challenges - entrepreneurial mentality

Ability to use common IT tools (Excel, Word, Gsuite, Web tools)

Salesforce would be an advantage

Mandatory use of English (technical and commercial)

Regular and weekly trips (up to 60%)

Driving licence required

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