To facilitate growth of our company’s service program through strong commitment to the delivery of high quality customer service to all VTS customers.
Plus, ensure that the customer’s expectations are met every time. To provide timely service support for technical problems, monitoring, testing, and Demonstrations that result in minimizing downtime, reducing costs, or promoting our Product capabilities in the case of a test or demo.
To be responsible for troubleshooting, repairing, and installing parts as needed to maintain the equipment. To provide commissioning at Customers.
Repair and Maintenance of vacuum equipments at customer site
Repair and Maintenance of vacuum equipments in the workshop
Start up and commissioning works
Processing of warranty claims and complaints
Providing technical support in the form of troubleshooting either by phone or on site
Provide training for distributors and customers on all relevant features and benefits of using our products and consumables
Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications
Identify Service and Equipment sales opportunities and generate leads for the Sales team
What you can expect from us?
This is where it all starts - pioneering products - applied with passion
At Leybold, we believe in challenging the status quo, always looking for ways to improve things
Our cutting-edge technology and great ideas allow us to innovate for the future
We believe it's passionate people who make things happen.
You are a brand ambassador and our face to our customers.
With us, you lead your own career path and you are empowered to act
What we expect of you?
Mechatronics Service Technician (m / f / d)
Technical expertise, combining mechanical and electrical components
Aspiration to keep abreast of the latest technical developments
Fluent in French. Excellent oral and written English required
First experience in a service position in an industrial and highly technical environment
Knowledge of vacuum technology will be a plus
Basic IT skills (MS Office, SAP preferred)
Must be able to work autonomously and in a structured way.
Based in Lyon area, with possibility to travel throughout France
Behaviour and know-how : Keep commitment to customers
Work with Atlas Copco's "The Way".
Be confident to be an important face for the customer and to be strongly service-oriented
Show courage and integrity
Demonstrates efficiency and precision
Learn to develop and update skills
Sharing expertise and experiences with others to ensure lessons learned
Effective and clear communication