Team Leader Order Administration
Ascom
48 rue Carnot, 92150 Suresnes France
il y a 3j

The Leader Orders Administration is responsible for managing the Orders Administrative department with coordination and processing of customer purchase orders to ensure customer satisfaction.

The Leader will also provide customer service as well as internal support consistent with company policies and procedures.

Accountabilities

  • Manage projects linked to the team
  • Accurate forecast and follow up of NR
  • Accurate record and follow all customer orders with objective to deliver according to delivery date confirmed .
  • Accurate invoicing of add on and project orders
  • Main Tasks

  • Provide, follow and present forecast of NR projects
  • Manage the team to achieve their activities along the targets set
  • Interact with global Supply and Logistics to ensure the delivery on the projects
  • Implement new (global) processes and procedures in the team
  • Ensure accurate performance and delivery of data to internal parties (e.g. Finance, Professional Services & Customer Care)
  • Acquisition and administrative processing of customer orders in the ERP system (SAP / Axapta), including report and analysis production
  • Billing of completed sales orders, repair and new sales
  • Acceptance of telephone customer orders (Regional)
  • Answering telephone customer requests (Regional)
  • Maintaining master data in the ERP system (Regional)
  • Sales order and Repair order handling
  • Export documentations administration, customs, Chamber of Commerce
  • Price administration in ERP
  • Credit invoicing according to attestation rules, repair and new sales
  • Issue licenses
  • Export license administration in ERP (Global)
  • Information to customers about changes in delivery dates
  • Equipment list handling
  • Procurement (send purchase orders, confirm purchase orders, receive goods, monitor deliveries)
  • Export declarations follow up (Global)
  • Required Skills

  • Language skills, fluent in English both in writing and speech
  • Analytical and process oriented
  • Able to understand customers need
  • Work self-dependent and towards goals
  • Ability to set requirements and to manage
  • High team and communication skills
  • Required Experience & Education

  • 3-5 years of professional experience in a comparable position
  • General education with focus on order handling
  • Experience in leading a team
  • Working experience in order handling in an international organization
  • Experience in working with IT systems (e.g. ERP)
  • Others (Personality Traits)

  • Leadership personality
  • Flexible and open minded
  • Stress resistant
  • Ability to make decisions
  • Service minded attitude
  • Ability to act professional
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