Identify opportunities for more effective technical support to the sales team
Monitor and redirect efforts and resources as appropriate to maximize sales results
Develop and cultivate relationships with senior management and executive levels
Interface directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop sales / service opportunities
Participate in executive briefings and customer presentations
Conduct periodic operations reviews with SAs to maintain a focus and cadence on excellence
Ensure all SA's complete training against assigned curriculum roadmaps in timely manner
Conduct frequent, regular one on one sessions with each SA
Address performance concerns and ensure PDP or PIP is implemented when necessary in accordance with HR guidelines
Accelerate strategic service solutions bundles
Look for the opportunities to reduce costs and increase productivity
Manage budget to 100% versus plan
Consistently share successes and expertise across the SA community
Engage peer organizations to resolve customer issues
Provide timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and enhancements.
Bachelor's Degree in a technical discipline or directly related equivalent experience. MS or MBA degree preferred
Minimum of 10 years' experience in a variety of disciplines related to the selling of IT and managed telecommunications solutions.
Disciplines to include Data and IP ServicesManaged Network Services / Security SolutionsManaged Mobility SolutionsCloud ServicesData Center OutsourcingUnified Communications & Collaboration ServicesIT Applications Management
7+ or more years in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect... )
5+ years architecture experience in conceptualization, definition and development of IT and / or telecom based products and service
5+ or more years' experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network / system designs
Versed in TOGAF and / or ITIL standards for architecture and delivery
Strong financial analysis experience (P&L, ROI, cost analysis, business case development, etc.)
Able to provide documentation in written English; fluent in spoken French and English.
DESIRED SKILLS & EXPERIENCE
Current and valid industry certifications in one or more of the following preferred Cisco : Cisco Certified Design Associate / Cisco Certified Network Associate (CCDA / CCNA), Cisco Certified Network Professional / Cisco Certified Design Professional (CCNP / CCDP), Cisco Certified Voice Professional (CCVP) or higherMicrosoft, Tandberg, and / or Polycom
Experience in sales or service of Fortune 500 companies
Successful project delivery in a Fortune 100 company
Big 4" consulting experience.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.
Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment.
Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness.
Whether you think in code, words, pictures or numbers, find your future at Verizon.