Customer Service Representative
Cepheid
Maurens-Scopont, France
il y a 1j

ESSENTIAL JOB RESPONSIBILITIES :

  • Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction
  • Respond timely and efficiently to customer enquiries via different communication channels
  • Process customer orders in compliance with company policies and standard operating procedures
  • Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer
  • Manage customer returns and credit notes
  • Support the commercial team by creating quotes and responding to various requests
  • Maintain pricing (documentation and in the ERP)
  • Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service, Master Data to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
  • Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction
  • TRAINING RESPONSIBILITIES : (REQUIRED)

  • Complete all assigned training courses in due time
  • MINIMUM REQUIREMENTS :

    Education and Experience (in years) :

  • High school degree (or equivalent experience) with 1-2 years of relevant work experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
  • Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
  • Knowledge and skills :

  • Strong written and verbal communication skills
  • Ability to communicate effectively in English. Other languages (Spanish, Portuguese, French, Dutch) are a plus
  • High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
  • Strong focus on driving customer satisfaction
  • Good problem solving and analytical skills.
  • Demonstrating good judgment and initiative
  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
  • Able to operate in a fast-paced environment
  • Should be an outgoing, positive, team player
  • Strong sense of accountability
  • Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

    The EEO is the Law poster is available here.

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