When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries.
You’ll be backed by a culture that is centered on fostering your creative potential, and experience the full support of an organization and leadership committed to inspiring you to do your best work.
Bring your talent to a place where your work will help fight cancer. Join Varian’s Oncology Systems team, and the work you do can make a difference by helping to create a world without fear of cancer.
We develop and manufacture products and solutions that innovate, support and streamline cancer-fighting solutions worldwide.
Our teams have a common drive to help others, and a passion for excellence. Join Varian and add your talent to the fight against cancer.
Performs client-site servicing, repair and / or installation of company product(s).
This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair / resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Provides basic and routine servicing, testing, and maintenance of Varian Medical Systems (VMS) equipment according to instructions and company guidelines to ensure that customers’ equipment operates efficiently at all times.
Works under limited direct supervision.
Applicable to the Oncology Systems business only : Position must have full access to VMS client sites to perform the essential functions of this position.
Many VMS clients require VMS employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
Provide phone support / remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.
Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties.
Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products.
Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-
oriented activities is available.
Minimum Required Skills and Knowledge :
Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
Knowledge of and professional technical experience with micro-computers / PC based systems
Customer focused attitude
Articulate and skilled in interpersonal communication
Fluency in the local language and in English, both written and spoken
Other Desired Skills and Knowledge
Basic computer usage and debugging skills
Fundamental knowledge of networks and networking techniques
Basic understanding of imaging systems
Required Certifications and Training :
Obtains and completes LMS training plan specific to assigned responsibility.
Applicable to the Oncology Systems business only :
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to : Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Experience Level with Business Tools
Familiar with business tools such as : E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.
Typical Education and Experience :
High School Degree or equivalent
0 1 year of experience
Become part of our team
At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration.
Our technologies touch millions of lives every day, and this inspires us to do our best work every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.
You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives.
Someone, somewhere, will be glad you did.