Join our French Customer Service Team based in Budapest !
The Business Support Centre (BSC) of Avis Budget Group , a globally leading vehicle rental service provider, is supporting the Group from beautiful Budapest mainly covering customer care, commercial support and financial services.
If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organisation.
It's a very exciting place to be dynamic, creative and collaborative.
As Customer Care Specialist your role will be :
Answering calls, emails and solving problems which may be quite varied ; in majority they relate to address modifications, invoice copies, invoice amounts, adjustments etc.
Managing the relationship with customers, car rental stations and other BSC departments
Precise administration of incoming issues and their progress
Contributing to recognize the opportunities of process improvement
To join us, we are looking forward to your application if you have :
Advanced knowledge of French (verbal, written)
Fluent knowledge of English (verbal, written)
Customer service experience an advantage , preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage), but fresh graduates or those eager to build a new career path are also welcome
Excellent communication skills written and spoken
Outstanding customer orientation and problem-solving skills
Collaborative approach, team spirit
Ability to prioritise and take initiative in a fast-paced environment
Logical and proactive thinking
Experience in using Microsoft Office , especially Excel with confidence
Why Avis Budget Group BSC is a great place to build a career at :
Our BSC is Centre of Excellenc e and largest Avis Budget Group site globally
The BSC won the Best SSC in the CEE Region Award in Warsaw, 2018
Multicultural, diverse team with colleagues from over 40 different countries
Car rental and partner discounts in addition to your compensation package
Friendly, collaborative culture & approachable leadership
Opportunities for growth & development throughout your career
High-energy place with winning spirit where things move forward every day
Hungary’s one of the greenest, environmentally conscious, award-winning office
Various fun company events and volunteer initiatives