The Regional Engineering Manager is responsible for managing all aspects of the Engineering Services system for a group of properties, primarily Engineering Services, Asset Management, Operations, Vendor Performance, Safety, Reporting, and Customer Satisfaction.
In this capacity the Regional Engineering Manager is accountable for the achievement of the Account Engineering Management Plan and all engineering key performance indicators including work performance, reliability, availability, quality, operations and maintenance, vendor management, interface with client counterparts and other key managers within the Account partner organization.
This will include hands-on work to complete the necessary work within Jones Lang LaSalle standards and guidelines.
Key Responsibilities :
Identify and implement OM&R Strategies to ensure safe, reliable and efficient client facilities within a geographic territory.
Execute JLL Quality control audits and inspections conducted throughout the territory and deficiency reports provided to supervisors.
Provide technical assistance, training and support as requested and required including but not limited to Root Cause Analysis, CMMS administration, Asset management and vendor management and provide hands-
on support of teams within a territory as needed or directed.
Perform other work to include hands-on repair & maintenance work on mechanical, electrical, plumbing, building automation systems, card access systems, door & gates systems, building envelope systems, grounds and parking lots, interior finish systems, lighting systems, and various other R&M tasks associated with operation of a commercial property.
Ensure client satisfaction with client Facilities / Property Management by providing a seamless interface into client real estate organization
Ability to effectively manage diverse relationships with team members, contractors, client, and customers.
Ability to schedule and prioritize work for themselves and others to maximize efficiency and minimize overtime.
Ability to engage others to gain cooperation and teamwork.
Conduct performance counseling and performance management of direct reports
Day to day supervision of issues as they arise
Demonstrate leadership, responsiveness and creativity
Comprehensive knowledge of Safe Work practices especially regarding energized work, working at heights and confined spaces.
Ability to recognize, assess and mitigate or eliminate risk.
Ability to understand and use proper PPE for associated tasks
Evaluate, train, teach and coach a work force of Lead Engineers, Facility Engineers, and Maintenance Technicians as requested by supervisors.
Host virtual and live presentations.
Establish training goals for each team member
Develops Best practices
Operations, Maintenance and Repair OM&R
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity.
Ensuring compliance with work flow management
Fully implement all standard operating systems and practices, including the following : Implementation of the CMMS, 360 Facility Preventive Maintenance System or similar.
Maintain team standards for uniforms and appearance
Reads and understands the applicable Service Level Agreements
Ensures appropriate follow up with customers
Seeks to continuously improve processes, systems and overall client satisfaction
Provides direction / information to vendors, facilities staff and service providers as required to ensure excellent coordination / execution of work within client environment with minimal disruption
Perform preventive maintenance and repair service work on Building Systems and equipment, and various other systems to maintain the properties in peak operational condition.
Recognize the authority and objectives of the client.
Conduct all activities in a businesslike, competent, and professional manner.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Any and all other duties and tasks assigned.
Critical Competencies for Success
High school diploma or GED
Vocational, trade school program or apprenticeship, highly desire
Years of relevant experience
5 years management
10 years engineering
Skills and knowledge
Applicable codes, laws and regulations
Ability to effectively use computers and computer programs (including use of Microsoft Office Suite)
Skill in use of the internet to navigate to and use web based applications.
Ability to use handheld electronic devices (PDA, Blackberry, cell phone, etc.)
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Good interpersonal and communication skills, both written and verbal
Possess excellent communications skills, both written and verbal
Ability to create, modify and edit processes, procedures and reports.
Physical work requirements and work conditions
Work will likely be virtual
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