About the Role
The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day.
Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
Please note this role is fully remote.
What you'll be doing :
Reach monthly sales targets while driving exceptional customer service KPIs
Work with both speed and efficiency while consistently displaying compassion and care in every interaction
Handle any booking issues calmly and with empathy
Differentiate your service to provide a uniquely G experience for our travellers
How your Mission is Achieved :
Connect with our prospective travellers both over the phone and via email
Ask the right questions to ascertain the needs of each unique traveller
Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
Act at all times with the purpose of providing a life changing experience
Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
Make meaningful connections with both the global team, but also your travellers.
Desired Skills : Must Have :
Must Have :
Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
Fluency in German both written and verbal
A love of sales and travel
Experience using a GDS system, preferably Amadeus
Superior selling skills & exceptional customer service skills are required
Excellent verbal & written communication skills
Problem solving / complaint resolution skills
Extensive geographical knowledge & travel experience
Flexible and energetic, with the ability to work independently as well as in a team environment
Ability to work varying shifts and weekends as required
Ability to navigate and use a variety of computer systems confidently with speed and efficiency
Understanding of, and identification with, G Adventures’ Core Values
Enjoy being a part of a global team
Nice to Have :
Previous travel agent experience