Travel Consultant
G Adventures
Berlin, GE
il y a 3j

About the Role

The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!

G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day.

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

Please note this role is fully remote.

What you'll be doing :

Mission :

  • Reach monthly sales targets while driving exceptional customer service KPIs
  • Work with both speed and efficiency while consistently displaying compassion and care in every interaction
  • Handle any booking issues calmly and with empathy
  • Differentiate your service to provide a uniquely G experience for our travellers
  • How your Mission is Achieved :

  • Connect with our prospective travellers both over the phone and via email
  • Ask the right questions to ascertain the needs of each unique traveller
  • Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
  • Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
  • Act at all times with the purpose of providing a life changing experience
  • Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
  • Make meaningful connections with both the global team, but also your travellers.
  • Desired Skills : Must Have :

    Must Have :

  • Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
  • Fluency in German both written and verbal
  • A love of sales and travel
  • Experience using a GDS system, preferably Amadeus
  • Superior selling skills & exceptional customer service skills are required
  • Excellent verbal & written communication skills
  • Problem solving / complaint resolution skills
  • Extensive geographical knowledge & travel experience
  • Flexible and energetic, with the ability to work independently as well as in a team environment
  • Ability to work varying shifts and weekends as required
  • Ability to navigate and use a variety of computer systems confidently with speed and efficiency
  • Understanding of, and identification with, G Adventures’ Core Values
  • Enjoy being a part of a global team
  • Nice to Have :

  • Previous travel agent experience
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