US Supply Operations Senior Lead
Paris, France
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Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a billion-dollar tech company are three solid reasons to wake up in the morning.

Recognized by Fast Company as one of the World’s most innovative companies, Back Market is the first online marketplace dedicated exclusively to professionally-reconditioned devices.

Similar to how Airbnb aggregates homeowners and travelers on one trusted platform to draw economic value from a previously underutilized asset vacant living spaces Back Market connects certified professionals specializing in the refurbishing and resale of used electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.

The Supply Team’s mission is to bring to the best refurbished devices that people want, at a good price and with a level of quality which is as good as new.

To deliver this mission, the Supply Team has three main objectives : 1. Chasing and acquiring new merchants, with talented Business Developers (BDs) 2.

Onboarding new merchants and guiding them throughout our platform and quality requirements, with great Onboarding Manager (OBs) 3.

Helping merchants maximize their revenue while meeting our quality standards, with amazing Seller Success Managers (SSMs)The Supply Operations Team is here to drive operational excellence by providing insights, tools, processes, and projects to help BDs, OBs, and SSM focus on high value tasks and meet their quality and sales targets.

As a key member of the Global Supply Operations Team, you will be in charge of the US market, which is currently the second largest at Back Market, with a 3-digit growth ambition in 2021 and beyond.

Your Mission If You Accept It

  • Lead Supply Operations in the US , with a 50% Individual Contributor role and 50% Management role
  • Analyse the US Supply performance weekly , deliver data-driven insights and define the action plan to help US Supply reach sales and quality targets
  • Centralize and prioritize all the demands impacting the US Supply team to smooth the workload on the team, maximize the business value and give visibility to all stakeholders, e.
  • g., Global Operations, Marketing, Country and Category, Quality, Finance and Legal

  • Own the Supply side of tech and non-tech projects to address US Merchant pain points and continuously improve US Merchants’ Experience
  • Work with Global Supply Operations teams to build, adapt and implement Supply Enablement processes and tools for the US : Ensuring a fast and successful New Merchant Onboarding process;
  • Ensuring Supply meets Back Market’s Quality targets (quality of delivery, quality of products, quality of after sales service);
  • Accompanying Merchants to find relevant and well priced offers in order to maximize sales; Running processes to minimize Merchant churn & maximize Merchant engagement along their lifecycle;
  • Launching projects and running processes to drive Supply towards profitability and legal compliance

    Preferred Experience

  • Having graduated from one of the Top Engineering or Business School in your country, you have at least 4-6 years of experience as a consultant or as a project / operations manager
  • You are available for a full time position
  • You have experience working in a startup hyper growth environment
  • You are not afraid of being hands-on as needed to get things done
  • You have experience in team management
  • You are autonomous and able to prioritize, with strong skills for transversal management
  • You possess strong analytical skills, with proven ability to work with data
  • You have exceptional written and verbal communication skills
  • You are fluent in English (note that other languages are appreciated : French, Spanish, German, Italian)
  • Ideally, you have a previous experience in the e-commerce business
  • Job based in our NY office Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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