Desktop EUC
Iron Systems
Molsheim Molsheim - FRA
il y a 6j

Responsibilities :

  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
  • Requirements :

  • Knowledge and experience on windows 10 OS - New installations and re installations
  • Good knowledge in deploying,imaging and Patching windows.
  • Admin level experience on Active Directory, Microsoft exchange and SCCM
  • Assets management, Profile Management and smart hands and feet support.
  • Mobile Device Management - MDM - Software deployments
  • Worked in corporate environment / Help desk support / Service Desk support
  • Worked on Citrix, VDI, Endpoint Encryption, PC imaging, PC Disposal
  • Worked on Data back up via tape technology
  • Worked on data wipe based on procedure
  • Workstation Management
  • Worked on remote support tools like - Team viewer, Logmein, Remote Desktop
  • Experience with Service management tool ex Service now, cherwell, Remedy
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required;
  • Bachelor's Degree preferred.

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