International IT support
Deezer
Paris, Île-de-France, France
il y a 1j

The team

is responsible for all the Worldwide IT support for Deezer collaborators and managing all the internal network, system, and software infrastructure for all the Deezer offices and Datacenter

Our mission is to :

continually develop our service to meet and exceed Deezer employee’s expectations,

contribute to the success of the company through the provision of the best and effective IT support,

deploy the best and innovative IT solutions.

Qualifications

3+ years of IT Support / Administration experience with a diploma in computer science

Strong troubleshooting skills

Strong familiarity with Mac and Windows operating systems

Collaborative, team player

A highly motivated and driven individual requiring minimal supervision

Ability to work in a fast-paced environment

User focus

Good communication Skills

Well-organized

Essential Duties and Responsibilities :

Maintain and support computer hardware, mobile devices and other computer-related equipment

Support of video conferencing devices and collaborative tools (Cisco, Zoom,..)

Remote support for worldwide users

Ensures all tickets and requests are handled within the defined and making sure that communication is consistent throughout the ticket lifecycle

Creates and maintains required documentation

Follow ITIL processes and standards

Application and software support :

Manage OS deployment for MAC and PCs

Account management in Active Directory and Okta

Support and administration of our SaaS solutions like Google Workspace, Slack, Zoom, Jamf, and more.

Manage workstation lifecycle and follow onboarding processes

Maintain hardware and software inventory

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