Engagement Manager
Vlocity
Paris, France
il y a 9j

Job Description

The Engagement Manager will be responsible for ensuring the overall customer success and quality of customer engagements.

This person will play a key role in the selling of new services engagements and up-selling value added services to existing clients to ensure customer satisfaction and continued revenue growth.

Responsibilities

  • Define engagement scope, proposal development and deliver against client business requirements.
  • Achieve and exceed monthly personal and team revenue targets.
  • Manage executive level customer relationships and provide team oversight with internal and external team members.
  • Manage all aspects of the customer engagementincluding driving best practices.
  • Mentor team members
  • Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc.
  • Drive incremental revenue through client relationship building and identifying additional consulting opportunities.
  • Travel regularly.
  • Required Experience / Skills

  • Bachelors degree, advanced degree preferred
  • Strong written and verbal communication skills, executive level presence and experience in facilitation
  • Successful track record serving as overall lead for enterprise CRM / eCommerce implementations and technology initiatives
  • Significant enterprise level experience (SOWs, contract management, risk management, staffing)
  • Business Transformation Experience
  • 10+ years of consulting / implementation experience
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