The Engagement Manager will be responsible for ensuring the overall customer success and quality of customer engagements.
This person will play a key role in the selling of new services engagements and up-selling value added services to existing clients to ensure customer satisfaction and continued revenue growth.
Define engagement scope, proposal development and deliver against client business requirements.
Achieve and exceed monthly personal and team revenue targets.
Manage executive level customer relationships and provide team oversight with internal and external team members.
Manage all aspects of the customer engagementincluding driving best practices.
Mentor team members
Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc.
Drive incremental revenue through client relationship building and identifying additional consulting opportunities.
Required Experience / Skills
Bachelors degree, advanced degree preferred
Strong written and verbal communication skills, executive level presence and experience in facilitation
Successful track record serving as overall lead for enterprise CRM / eCommerce implementations and technology initiatives
Significant enterprise level experience (SOWs, contract management, risk management, staffing)
Business Transformation Experience
10+ years of consulting / implementation experience