Field Operation Engineer
Dathena Science
Paris
il y a 3j

Dathena Science Dathena is a Singaporean and Swiss-based company which focuses on developing data governance software, helping organizations to automatically identify PIIs, promoting GDPR compliance, classify data, detect security anomalies, and protect sensitive information with the help of AI (NLP, ML, Deep Learning).

Digital business requires a new view on security and privacy, one that is driven by the level of risk appetite and enablement of business and technology strategy.

Job purpose This position will be part of the Sales and Operations Team, and responsible for providing clients with the guidance and support needed throughout the full lifecycle of our solution’s implementation to ensure the successful and most effective use of Dathena’s products.

You will act as a trusted technical engineer to support our clients to ensure they remain successful and realize the full value of their investment in our product.

Responsibilities

  • Become a trusted expert in Dathena, our client platforms & partner vendor functionality to provide effective operational guidance around these technologies.
  • Oversee client service requests acting as a service delivery and escalation manager.
  • Help partners in their day-to-day challenges as our customers’ go-to resource for troubleshooting technical issues
  • Channel field feedback to Dathena's Infrastructure team
  • Develop best practice recommendations for Dathena's operations teams based on product and vertical experience gained in the field
  • Key metrics

  • Deployment and Implementation duration
  • Issue resolution speed
  • Contributions to the overall platform
  • Desired Experience

  • 2+ years of experience in System Administrator, System Engineer or DevOps
  • Comfortable using Linux and command line
  • Good knowledge of Linux based OS (RHEL, entOS, Ubuntu, Debian, ...)
  • Good knowledge of networking (ip, routes, bonding, lacp, ...)
  • Deployed databases and software stacks (MySQL, PostgreSQL, Hadoop, ...)
  • Scripting and programming skills : Bash, Python
  • Appreciated knowledge with firewall, routers, and switches (HP, Cisco, Juniper, ...)
  • Appreciated knowledge in using query languages such as SQL
  • Soft Skills

  • Fluent in English and French; German is a plus
  • Exceptional Oral and Written Communication Skills
  • Time management
  • Interpersonal Skills
  • Critical Thinking
  • Comfortable managing technical conversations with technical and non-technical stakeholders
  • Working conditions As a critical link between the client and the development, you must fully embrace the team spirit of a young and innovative Start-

    up.Travel and working from remote locations may be required.Scope : Expandable to EMEA depending on expertise and company growth.Apply for this job

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