À propos de L’olivier assurance auto
A rare and exciting opportunity has arisen to become the Head of Operations in France (Lille)!
Admiral’s French insurance brand, L’olivier - assurance auto, was launched in December 2010 and is growing at a fast pace.
L’olivier has two offices : support functions in Paris (Marketing, Pricing, Finance, Underwriting) and operations in Lille (Sales, Customer Service, Renewals, Quality, Workforce Management, Claims and Human Resources).
As of the end of February 2019, L’olivier has more than 300 staff members, with 250 in Lille and 50 in Paris. Most of the growth in the future will come from Lille and its operations.
Description du poste
Some of the following business areas might report to you : Sales, Customer Service, Renewals, Claims, Quality, Workforce Management.
Your main objectives will be :
We believe in going the extra mile and working as a team to deliver business objectives time and time again. We are looking for a dynamic person who will be positive regarding their job and their colleagues, who knows the value of hard work and satisfaction in a job well done, and who can assist all departments in running all business analysis and support functions.
Principle Activities / Duties :
Employ incentives, quality assurance, and controls to guarantee that all calls are answered promptly and handled efficiently
model to staff, management, customers, and those outside of the company both internally and externally
Communicate the departments’ targets and general objectives to staff on a regular basis, in conjunction with the CEO
Interact with departments outside of Lille (IT, Pricing, Underwriting, Marketing, Finance, etc.) to improve business results, efficiency and quality standards.
Lead initiatives to improve communication and productivity among the departments
Liaise with key internal suppliers (IT, People Services, Finance, Pricing, Underwriting, etc.) and other managers to drive up our quality KPIs
Initially you will spend a couple months in training, during which you will understand the dynamics of the insurance business in France and the structure of L’olivier.
You will then go through a handoff of these functions from our current COO, who is taking new responsibilities within the group.
Description du profil
Minimum requirements to apply :
Desired qualities :
You will be working as part of a team to build (and share in) the continued success of L’olivier brand. We are therefore looking for :
We look forward to hearing from you!